Digital Operations Director

4 days ago


Carlisle, Cumbria, United Kingdom ROC Recruitment Full time
Ecommerce Operations Manager Job Description
This is a fantastic opportunity to contribute to the growth of an expanding company as an Ecommerce Operations Manager. Reporting to the Head of Digital, you will have the chance to be involved in exciting projects for a brand rich in heritage across various sales channels. If you want to be part of a dynamic team with forward-thinking business and excellent career prospects, this role might interest you.

Key Responsibilities
- Serve as a liaison between the Digital team and other departments, ensuring seamless collaboration and communication.
- Guarantee the efficient and effective operation of ecommerce platforms, making sure they meet business objectives and customer needs.
- Oversee web development plans, aligning them with digital strategy and implementing changes as necessary.
- Coordinate and project manage cross-functional teams to deliver outstanding results and improve overall performance.
- Manage software integrations, including PIM, CRM, email automations, loyalty programs, and shipping software, ensuring smooth interactions and data exchange.
- Provide technical expertise to the business on software solutions, assessing benefits and fitting them into company plans.
- Identify areas for website improvement, focusing on user experience (UX) and conversion rate optimization (CRO) techniques, presenting financial implications and recommendations.
- Produce and present digital trading and performance reports, providing actionable insights and suggestions for improvement.
- Offer technical assistance to stores regarding online ordering systems, ensuring their optimal functioning and troubleshooting issues as needed.

Requirements
- Experience in digital technologies, preferably with an ecommerce focus, and knowledge of SaaS platforms such as PIM, CRM, and ESP.
- Proven project management skills, with the ability to multitask and deliver results under pressure.
- Enthusiasm for the digital and fashion industries, with a passion for staying up-to-date with industry trends and developments.

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