Customer Service Operations Manager

5 days ago


Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time
Key Responsibilities
  • Oversee the daily operations of the Technical Services Contact Centre and Field Services Department to ensure efficient handling of inbound contacts and field service requests.
  • Foster a culture of excellence and continuous improvement within all teams by promoting high standards of customer service.
  • Lead, motivate, and develop a high-performing team to foster a positive and customer-centric culture.
  • Establish and monitor key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.


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