Customer Service Representative

23 hours ago


Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

BeBee Professionals is a dynamic company seeking an experienced Customer Service Representative to join our team in Newcastle under Lyme, United Kingdom. This role will provide an excellent opportunity for you to utilize your communication and problem-solving skills while working with a talented team.

About the Job:

  • This is a full-time position that requires handling incoming calls, emails, and chat queries from customers.
  • You will be responsible for providing accurate information regarding products and services, resolving customer issues efficiently, and escalating when necessary.
  • In addition, you will process customer orders and manage account information while maintaining records of customer interactions and follow-up tasks.

About You:

  • We are looking for someone with previous experience in a customer service role who has excellent communication and problem-solving skills.
  • You should have the ability to handle high-volume queries while maintaining attention to detail, as well as proficiency in Microsoft Office and CRM systems.
  • Able to work both independently and as part of a team, you should also be flexible with working hours, including weekends.

The Benefits:

  • A competitive salary (£25,000 - £30,000 per annum) with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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