Customer Service Ambassador

1 week ago


Newcastle under Lyme, Staffordshire, United Kingdom whitbread Full time

We're seeking a Customer Service Ambassador to welcome guests at our Newcastle-Under-Lyme Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to make every guest feel valued and supported.

Your role will involve providing exceptional customer experiences, responding to guest queries, and ensuring seamless check-in and check-out processes.

As a key member of our Hospitality Support Team, you'll work closely with colleagues to maintain high standards of service, cleanliness, and safety.

Salary: Up to £ per hour

Hiring Details:

  • Job Type: Permanent – we don't do zero hours contracts
  • Hours: 24 a week across 3 days – shifts will be from 6:45am to 3pm or to 11pm, weekends included - guaranteed hours to plan your week around
  • Location: Newcastle-Under-Lyme Premier Inn, ST5 7EH

Why You'll Love Working Here:

  • Training and Support: We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
  • Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
  • Pension and Saving Schemes: Company pension and save as you earn scheme
  • Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
  • Have Breakfast on Us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us


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