Customer Service Excellence Lead

12 hours ago


Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

Job Overview:

GivEnergy is a leading manufacturer of electronic equipment designed to manage energy use and production. We are seeking an experienced Customer Service Excellence Lead to join our team and lead the Technical Services Contact Centre and Field Services Department.

Key Responsibilities:

  • Drive customer loyalty by providing exceptional customer support and ensuring a seamless installation experience.
  • Develop and implement strategic plans to enhance service delivery, aiming for industry-leading customer satisfaction scores.

Requirements:

  • Proven track record in leading and managing large-scale technical service operations.
  • Strong understanding of the energy storage industry and our products.

Benefits:

  • Electric Car Scheme to help employees get an electric car in the most affordable way.
  • Cycle To Work Scheme.

Estimated Salary: £48,000 - £58,000 pa DOE



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