Customer Service Coordinator
3 days ago
Job Overview
We are seeking a highly organized and detail-oriented Order Fulfilment Specialist to join our team at Modus Personnel Ltd.
This is a full-time, permanent position based near Keele, offering a fantastic opportunity for career progression.
Key Responsibilities:
- Communicate effectively with customers and colleagues to build strong relationships
- Process sales orders and handle Goods Return requests
- Respond promptly to customer inquiries and ensure high levels of satisfaction
- Update and maintain systems and databases accurately
- Support administrative tasks such as supplier orders and progress tracking
- Maximise the efficiency of internal systems
- Adhere to and improve company procedures while maintaining Health and Safety policies
- Undertake flexible tasks to meet business needs
Working Hours:
Monday-Friday 8:30am-4:30pm (flexible)
Salary: £23,400 - £26,000 per annum (depending on experience)
Requirements:
- Proven experience in order processing
- Strong administrative background, ideally within engineering or manufacturing
- A valid UK driving licence
- Exceptional communication and interpersonal skills
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Ability to effectively manage client relationships and expectations
- Outstanding organisational and prioritisation skills, with flexibility to handle urgent tasks
- A customer-focused mindset with a commitment to delivering excellence
Benefits:
- Company pension (after 3 years company fund employee contribution)
- Option to work hours over 4 days
- Performance bonuses
- Private healthcare
- Critical illness cover
- Death in service
- Training provided
- Growing business with opportunities for progression
- Free on-site parking
- Day shifts
- No weekends
- Flexible working
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