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Customer Service Sales Professional

1 month ago


Newcastle under Lyme, Staffordshire, United Kingdom Radwell International Full time
About the Role

We are seeking a highly skilled Customer Service Sales Professional to join our team. As an Inside Sales Representative, you will play a key role in providing exceptional customer service and driving sales growth.

Job Description
  • Respond to customer inquiries via phone, email, or other channels, ensuring timely and efficient resolutions.
  • Manage sales opportunities for all products, performing necessary tasks to turn prospects into billable sales.
  • Check inventory and fulfill orders from stock if possible.
  • Notify customers of price and delivery changes for online, verbal, or email-confirmed orders.
  • Ensure non-cancellable, non-returnable orders are not processed until confirmed with a signed acceptance of terms by the customer.
  • Maintain professional correspondence with customers via phone and email.
Requirements
  • Proficiency in computer systems, including Microsoft Office and other tools.
  • Excellent communication and problem-solving skills.
  • Attention to detail and ability to work in a fast-paced sales environment.
  • Fluency in English is essential, with additional languages being advantageous.
What We Offer
  • A starting salary of £23,860 per annum, plus a range of benefits.
  • A hybrid and flexible working policy after initial training.
  • Private Health/Medical Insurance and Life Insurance/Death in Service Insurance.
  • Access to our benefits portal, offering discounts on high-street brands and local services.
  • A commitment to wellbeing, with 24/7 free EAP helpline, free counselling sessions, and access to trained Mental Health First Aiders.
About Radwell International

As a leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, we have supported our customers for over 40 years. With a global footprint and headquarters in New Jersey, USA, we foster a collaborative environment that promotes growth and development.