Customer Experience Lead
3 weeks ago
Overview:
Bally's Interactive is a leading entertainment provider, embracing diversity and striving to make a difference for players. As a key member of our team, you will lead a group of Customer Support Advisors and Chat Hosts in a fast-paced contact centre environment, empowering them to provide exceptional experiences.
Key Responsibilities:
- Manage the operation and support the development of direct reports, ensuring they have the tools and resources needed to succeed.
- Develop and implement quality and service standards, empowering the team to deliver best-in-class experiences.
- Maintain staff compliance with policies and procedures, fostering a culture of excellence.
- Oversee a team in a dynamic contact centre environment, prioritizing tasks and allocating resources effectively.
- Prior experience in all aspects of people management is essential.
Benefits:
- An annual bonus of up to 10% of your salary
- A comprehensive pension plan
- Competitive health insurance
- A company share scheme to encourage employee ownership
- A home office allowance for flexibility
- A wellness or gym allowance to promote work-life balance
Salary: We offer an attractive salary range of £45,000 - £65,000 per annum, depending on experience, plus benefits.
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