Customer Experience Lead

3 weeks ago


Newcastle under Lyme, Staffordshire, United Kingdom Outscal Technologies Full time
Job Title: Customer Experience Lead

Overview:
Bally's Interactive is a leading entertainment provider, embracing diversity and striving to make a difference for players. As a key member of our team, you will lead a group of Customer Support Advisors and Chat Hosts in a fast-paced contact centre environment, empowering them to provide exceptional experiences.

Key Responsibilities:
  • Manage the operation and support the development of direct reports, ensuring they have the tools and resources needed to succeed.
  • Develop and implement quality and service standards, empowering the team to deliver best-in-class experiences.
  • Maintain staff compliance with policies and procedures, fostering a culture of excellence.
  • Oversee a team in a dynamic contact centre environment, prioritizing tasks and allocating resources effectively.
  • Prior experience in all aspects of people management is essential.


Benefits:
  • An annual bonus of up to 10% of your salary
  • A comprehensive pension plan
  • Competitive health insurance
  • A company share scheme to encourage employee ownership
  • A home office allowance for flexibility
  • A wellness or gym allowance to promote work-life balance


Salary: We offer an attractive salary range of £45,000 - £65,000 per annum, depending on experience, plus benefits.

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