Head of Customer Engagement

17 hours ago


Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time
Join Our Team as a Customer Experience Leader and Shape the Future of Energy Storage

We are seeking an experienced professional to lead our customer experience team and drive excellence in the smart energy industry. As Head of Customer Experience, you will be responsible for inspiring a culture of excellence and driving continuous improvement across all customer-facing teams.

The ideal candidate will have proven leadership experience in managing large-scale technical service operations, with a strong ability to identify bottlenecks and design innovative solutions. You will also have excellent communication and interpersonal skills, paired with analytical and problem-solving expertise.

We offer a competitive salary of £65,000 - £85,000 per annum, plus bonuses, and a comprehensive benefits package that includes work-life balance, sustainability perks, and opportunities for career progression.

Responsibilities:

  • Oversee the operations of our Technical Services Contact Centre and Field Services teams
  • Lead, motivate, and develop a high-performing team, fostering a positive, collaborative and customer-centric culture
  • Establish and monitor key performance indicators (KPIs) to measure the team's performance and identify areas for improvement
  • Design and implement scalable processes to streamline operations and enhance the customer experience


  • Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

    Unlock Exceptional Customer ExperiencesWe're on a mission to revolutionise energy storage and customer experience, and we need your expertise to help us achieve it.As Head of Customer Experience, you'll be responsible for developing and implementing strategic plans to elevate customer satisfaction and create a seamless installation and support...


  • Newcastle under Lyme, Staffordshire, United Kingdom SLS Recruitment Careers Full time

    About the RoleThis exciting opportunity as a Sales and Customer Service Assistant with SLS Recruitment Careers offers a chance to build a new career in sales and customer service. The ideal candidate will have excellent communication and interpersonal skills, be able to work independently, and be motivated to succeed.You will work closely with a great team,...


  • Newcastle-Under-Lyme, UK, Staffordshire, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...


  • Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

    Lead the Charge in Customer ExperienceWe're seeking a seasoned professional to spearhead our customer experience efforts. As Head of Customer Experience, you'll lead the charge in creating exceptional experiences for our customers.This pivotal role will place you at the forefront of our mission to deliver world-class customer service, supported by...


  • Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Newcastle under Lyme is seeking enthusiastic individuals to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate...


  • Newcastle under Lyme, Staffordshire, United Kingdom Everpool Recruitment Full time

    Everpool Recruitment Job OpportunityWe are looking for an experienced Claims Handler to join our team in Newcastle under Lyme, ST5.This role offers the ideal candidate a chance to work on a hybrid basis, owning a caseload of insurance claims and fielding calls from customers, clients, and suppliers.Responsibilities:Owning a caseload of insurance...


  • Newcastle under Lyme, Staffordshire, United Kingdom Stonegate - Bars & Venues Full time

    Delivering Exceptional Customer ExperiencesWe are seeking a skilled Front of House Team Member to join our team at Yates in Staffordshire. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer experiences and contributing to the success of our business.About the Role:Welcome and engage with every guest, ensuring...


  • Newcastle under Lyme, Staffordshire, United Kingdom Logic Resourcing Ltd Full time

    Key ResponsibilitiesFinancial Leadership: Develop and implement comprehensive financial plans to drive organisational growth and profitability.Team Management: Provide strategic direction and guidance to the finance team, fostering a collaborative and productive work environment.Stakeholder Engagement: Build and maintain strong relationships with key...


  • Newcastle under Lyme, Staffordshire, United Kingdom Proper Pubs - Stonegate Group Full time

    Proper Pubs - Stonegate Group is committed to delivering a top-class range of drinks, an excellent value food offer, and creating an all-day-long atmosphere.Role OverviewWe take pride in providing a warm and welcoming environment where guests can enjoy live sport, a proper pint, or delicious pub food and simply sit back and relax. Our ideal candidate is a...

  • Experience Champion

    17 hours ago


    Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

    Create a Culture of Excellence in Customer ExperienceWe're seeking an experienced leader to join our team as Head of Customer Experience.In this role, you'll oversee the operations of our Technical Services Contact Centre and Field Services teams, driving continuous improvement and excellence across all customer-facing functions.You'll also lead, motivate,...


  • Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

    Job Summary:We are seeking an experienced Energy Storage Solutions Director to lead our Technical Services Contact Centre and Field Services Department. This is a unique opportunity to join a growing company and make a significant impact on our customers' experience.Key Responsibilities:Oversee the daily operations of the Technical Services Contact Centre...


  • Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

    Unlock Your Potential as a Customer Experience LeaderWe are seeking a seasoned professional to lead our customer experience team and drive excellence in the smart energy industry. As Head of Customer Experience, you will be responsible for developing and implementing strategic plans to elevate customer satisfaction, creating a seamless installation and...


  • Newcastle under Lyme, Staffordshire, United Kingdom KPI Recruiting Full time

    Job Description:KPI Recruiting is seeking a highly skilled Director of Human Resources to join our team. As the primary point of contact for all human resources-related matters, you will play a pivotal role in fostering a positive and productive work environment.Company Overview:KPI Recruiting is a dynamic organization that values innovation, collaboration,...

  • Culinary Team Leader

    16 hours ago


    Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    BeBee Professionals: A World-Class Culinary Experience">We are seeking a highly skilled and experienced Sous Chef to join our esteemed kitchen team in Newcastle under Lyme, United Kingdom. As the second-in-command, you will assist the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Job Summary:This is an...

  • Head Chef

    3 weeks ago


    Newcastle under Lyme, Staffordshire, United Kingdom whitbread Full time

    OverviewThe Redwood Brewers Fayre is a busy pub restaurant located in Newcastle-under-Lyme, Staffordshire. We are looking for a skilled Grill Chef to join our team, who can help us deliver exceptional customer service and high-quality food.Job DescriptionIn this role, you will be responsible for preparing and cooking a range of dishes to order, including...


  • Newcastle under Lyme, Staffordshire, United Kingdom Everpool Full time

    Job OverviewEverpool is seeking an experienced Claims Adjuster to join our team.We are looking for individuals with excellent communication and interpersonal skills to provide a high-quality service to clients and customers. The ideal candidate will have experience in property claims, be self-motivated, and able to make decisions regarding policy liability...


  • Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a Frontline Support Specialist to join our team at beBee Professionals. In this role, you will be responsible for engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals. This role requires strong teamwork and communication skills, as well as a high school diploma or...


  • Newcastle under Lyme, Staffordshire, United Kingdom Everpool Full time

    Everpool Job OpportunityEarn up to £25,000 per annum as an Insurance Claims Specialist with Everpool.We are currently looking for people with excellent communication and interpersonal skills to join a Nationwide company. The ideal candidate will have experience in claims adjusting/property claims, be able to engage and empathise with customers, and...


  • Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

    Unlock the Future of Sustainable Energy SolutionsWe are seeking a Senior Technical Product Manager to help us shape the future of sustainable energy solutions. As a key member of our team, you will play a pivotal role in ensuring GivEnergy remains at the forefront of the energy storage industry.About UsGivEnergy is Britain's leading manufacturer of domestic...


  • Newcastle under Lyme, Staffordshire, United Kingdom Everpool Recruitment Full time

    Job DescriptionWe are seeking an experienced Claims Handler to work on a hybrid basis for our growing claims company in Newcastle under Lyme, ST5.This role offers the ideal candidate a unique opportunity to own a caseload of insurance claims across a multi-client team and field calls from customers, clients, and suppliers.The successful applicant will be...