Head of Customer Engagement
17 hours ago
We are seeking an experienced professional to lead our customer experience team and drive excellence in the smart energy industry. As Head of Customer Experience, you will be responsible for inspiring a culture of excellence and driving continuous improvement across all customer-facing teams.
The ideal candidate will have proven leadership experience in managing large-scale technical service operations, with a strong ability to identify bottlenecks and design innovative solutions. You will also have excellent communication and interpersonal skills, paired with analytical and problem-solving expertise.
We offer a competitive salary of £65,000 - £85,000 per annum, plus bonuses, and a comprehensive benefits package that includes work-life balance, sustainability perks, and opportunities for career progression.
Responsibilities:
- Oversee the operations of our Technical Services Contact Centre and Field Services teams
- Lead, motivate, and develop a high-performing team, fostering a positive, collaborative and customer-centric culture
- Establish and monitor key performance indicators (KPIs) to measure the team's performance and identify areas for improvement
- Design and implement scalable processes to streamline operations and enhance the customer experience
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Head of Customer Success
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Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeUnlock Exceptional Customer ExperiencesWe're on a mission to revolutionise energy storage and customer experience, and we need your expertise to help us achieve it.As Head of Customer Experience, you'll be responsible for developing and implementing strategic plans to elevate customer satisfaction and create a seamless installation and support...
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Customer Engagement Specialist
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Head of Customer Experience
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Newcastle-Under-Lyme, UK, Staffordshire, United Kingdom GivEnergy Full timeHead of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...
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Customer Experience Lead
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Customer Service Representative
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Hybrid Customer Service Role
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Customer Experience Associate
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Experience Champion
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Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeCreate a Culture of Excellence in Customer ExperienceWe're seeking an experienced leader to join our team as Head of Customer Experience.In this role, you'll oversee the operations of our Technical Services Contact Centre and Field Services teams, driving continuous improvement and excellence across all customer-facing functions.You'll also lead, motivate,...
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Energy Storage Solutions Director
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Energy Experience Director
17 hours ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeUnlock Your Potential as a Customer Experience LeaderWe are seeking a seasoned professional to lead our customer experience team and drive excellence in the smart energy industry. As Head of Customer Experience, you will be responsible for developing and implementing strategic plans to elevate customer satisfaction, creating a seamless installation and...
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Director of Human Resources
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Culinary Team Leader
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Head Chef
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Claims Adjuster Professional
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Frontline Support Specialist
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Insurance Claims Specialist
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Technical Product Development Manager
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Insurance Claims Specialist
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