Experience Champion

1 day ago


Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time
Create a Culture of Excellence in Customer Experience

We're seeking an experienced leader to join our team as Head of Customer Experience.

In this role, you'll oversee the operations of our Technical Services Contact Centre and Field Services teams, driving continuous improvement and excellence across all customer-facing functions.

You'll also lead, motivate, and develop a high-performing team, fostering a positive, collaborative, and customer-centric culture.

We offer a salary range of £55,000 - £75,000 per annum, plus bonuses, to recognise your outstanding performance.

Key Responsibilities:

  • Strategic Planning & Development
  • Operational Leadership
  • Team Management and Development

Benefits:

  • Competitive salary and bonus structure
  • Flexible working hours and work-life balance
  • Sustainability perks and professional growth opportunities


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