Customer Experience Lead
3 weeks ago
We're seeking a seasoned professional to spearhead our customer experience efforts. As Head of Customer Experience, you'll lead the charge in creating exceptional experiences for our customers.
This pivotal role will place you at the forefront of our mission to deliver world-class customer service, supported by cutting-edge tools and technology.
You'll oversee the operations of our Technical Services Contact Centre and Field Services teams, ensuring seamless support and rapid response to service requests.
With a strong track record in managing large-scale technical service operations, you'll inspire a culture of excellence and drive continuous improvement across all customer-facing teams.
We offer a competitive salary of £60,000 - £80,000 per annum, plus bonuses, to reward your outstanding performance.
Benefits:
- Work-life balance with flexible working hours
- Sustainability perks, including Electric Car and Cycle to Work schemes
- Professional growth opportunities and continuous development
- Pension scheme and reduced-rate vehicle charging at HQ
- Branded workwear and referral bonuses
-
Customer Experience Manager
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom KPI Recruiting Full timeJob SummaryKPI Recruiting is seeking a Customer Experience Manager to lead our claims team. As a senior role, you will be responsible for managing a team of surveyors within a designated region, as well as triaging insurance claims and appointing appropriate suppliers to ensure optimal outcomes for the customer while managing costs for the insurer.The ideal...
-
Customer Experience Director
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeAbout the RoleWe're looking for an experienced Contact Centre Manager to oversee the daily operations of our Technical Services Contact Centre and Field Services Department. You'll be responsible for establishing and monitoring key performance indicators (KPIs) to measure team performance, identifying areas for improvement, and driving continuous improvement...
-
Customer Experience Advisor
3 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Newcastle under Lyme, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a...
-
Customer Experience Transformation Leader
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeJob DescriptionThe successful candidate will be responsible for operational management, including overseeing daily operations, fostering a culture of excellence, and leading a high-performing team. Strategic planning and development responsibilities include driving customer loyalty, developing and implementing strategic plans, and identifying process...
-
Customer Experience Manager
2 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Everpool Full timeEverpool Job Description:Job ProfileWe are seeking an experienced Property Claims Handler to join our Newcastle under Lyme team. As a Senior Claims Handler, you will oversee the entire claims process, ensuring seamless customer experiences.About the RoleThis is a full-time position with a salary range of £23,000 - £25,000 per year, based on experience. Our...
-
Customer Experience Manager
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeTake Your Career to the Next Level as a Customer Experience ProfessionalGivEnergy is looking for an experienced leader to join our team as Head of Customer Experience. In this role, you will be responsible for driving alignment across our frontline functions to deliver an exceptional customer journey.The successful candidate will have a proven track record...
-
Head of Customer Experience
3 weeks ago
Newcastle-Under-Lyme, UK, Staffordshire, United Kingdom GivEnergy Full timeHead of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...
-
Customer Service Excellence Lead
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeJob Overview:GivEnergy is a leading manufacturer of electronic equipment designed to manage energy use and production. We are seeking an experienced Customer Service Excellence Lead to join our team and lead the Technical Services Contact Centre and Field Services Department.Key Responsibilities:Drive customer loyalty by providing exceptional customer...
-
Experience Champion
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeCreate a Culture of Excellence in Customer ExperienceWe're seeking an experienced leader to join our team as Head of Customer Experience.In this role, you'll oversee the operations of our Technical Services Contact Centre and Field Services teams, driving continuous improvement and excellence across all customer-facing functions.You'll also lead, motivate,...
-
Energy Experience Director
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeUnlock Your Potential as a Customer Experience LeaderWe are seeking a seasoned professional to lead our customer experience team and drive excellence in the smart energy industry. As Head of Customer Experience, you will be responsible for developing and implementing strategic plans to elevate customer satisfaction, creating a seamless installation and...
-
Energy Storage Customer Experience Director
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeAbout GivEnergyWe are a leading manufacturer of electronic equipment designed to manage energy use and production. Our products include inverters and battery systems that enable our users to store renewable energy, reduce pressure on the grid, and save money.
-
Head of Customer Engagement
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeJoin Our Team as a Customer Experience Leader and Shape the Future of Energy StorageWe are seeking an experienced professional to lead our customer experience team and drive excellence in the smart energy industry. As Head of Customer Experience, you will be responsible for inspiring a culture of excellence and driving continuous improvement across all...
-
Customer Service and Sales Specialist
6 days ago
Newcastle under Lyme, Staffordshire, United Kingdom Rubix Full timeAbout the RoleAre you a motivated and results-driven individual looking for a new challenge? Do you have excellent customer service skills and a passion for sales?We're currently seeking a Customer Service and Sales Specialist to join our team at Rubix. In this exciting role, you'll have the opportunity to work with a variety of customers, building strong...
-
Customer Support Specialist
2 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeAbout Us">GivEnergy is a globally established leading energy storage manufacturer of electronic equipment designed to manage energy use and production.">We specialise in a range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money.">As a Customer Support...
-
Sales and Customer Service Coordinator
5 days ago
Newcastle under Lyme, Staffordshire, United Kingdom Rubix Full timeJob OverviewRubix is the clear market leader with a presence in 22 markets and sales of €3bn in 2022. As a Sales and Customer Service Coordinator, you will effectively build and develop relationships with our customers, delivering an exceptional standard of service and identifying sales opportunities to maximise revenue growth.We support our customers to...
-
Newcastle under Lyme, Staffordshire, United Kingdom Rubix Full timeYour OpportunityRubix is a leading provider of industrial distribution services, with a presence in 22 markets and sales of €3bn in 2022. We're currently seeking a Business Development and Customer Support Associate to join our team.In this exciting role, you'll have the opportunity to work with a variety of customers, building strong relationships and...
-
Head of Customer Success
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeUnlock Exceptional Customer ExperiencesWe're on a mission to revolutionise energy storage and customer experience, and we need your expertise to help us achieve it.As Head of Customer Experience, you'll be responsible for developing and implementing strategic plans to elevate customer satisfaction and create a seamless installation and support...
-
Customer Service Representative
3 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and answering customer queries.Collaborating with internal teams to ensure seamless customer experiences.Managing customer...
-
Technical Service Operations Lead
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeJob SummaryWe're seeking an exceptional Contact Centre Manager to lead our newly merged Technical Services Contact Centre and Field Services Department. As a key member of our team, you'll be responsible for enhancing our customer service experience, optimising service delivery, and ensuring GivEnergy remains industry leaders in best-in-class customer...
-
Customer Service Representative
2 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service RoleWe are seeking a Customer Service Representative to join our team in Newcastle under Lyme, United Kingdom. As the first point of contact for customers, you will provide excellent service and resolve queries efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product information and...