Customer Experience Director

3 weeks ago


Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time
About the Role

We're looking for an experienced Contact Centre Manager to oversee the daily operations of our Technical Services Contact Centre and Field Services Department. You'll be responsible for establishing and monitoring key performance indicators (KPIs) to measure team performance, identifying areas for improvement, and driving continuous improvement in customer satisfaction.

As a hands-on operational leader, you'll work closely with cross-functional teams to align service delivery with overall business objectives and customer needs. If you're passionate about delivering exceptional customer service and have a proven track record in leading large-scale technical service operations, we want to hear from you



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