Customer Service Representative
5 days ago
Customer Service Role
We are seeking a Customer Service Representative to join our team in Newcastle under Lyme, United Kingdom. As the first point of contact for customers, you will provide excellent service and resolve queries efficiently.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product information and resolve customer issues promptly.
- Process customer orders and manage account details.
- Maintain accurate records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in customer service is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Flexibility to work independently and as part of a team.
Estimated Salary: £25,000 - £30,000 per annum
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