Insurance Claims Specialist

5 days ago


Newcastle under Lyme, Staffordshire, United Kingdom Everpool Recruitment Full time
Job Description

We are seeking an experienced Claims Handler to work on a hybrid basis for our growing claims company in Newcastle under Lyme, ST5.

This role offers the ideal candidate a unique opportunity to own a caseload of insurance claims across a multi-client team and field calls from customers, clients, and suppliers.

The successful applicant will be responsible for the pivotal part of the customer journey regarding their insurance claim, engaging with clients, customers, and suppliers via an omnichannel approach, including email, phone, and messaging services.

Key Responsibilities:
  • Owning a caseload of insurance claims
  • Fielding calls from customers, clients, and suppliers
  • Responsible for the customer journey regarding their insurance claim
  • Engaging with clients, customers, and suppliers via multiple communication channels
Requirements:
  • Previous customer service experience
  • Previous insurance industry experience desirable but not essential
  • Good IT skills with the ability to use multiple systems
  • Good communication and organisational skills
Benefits:
  • 28 days holiday per annum
  • Birthday off work
  • Charity Days Off
  • Healthcare
  • Purchase extra holidays
  • Cycle to work scheme
  • Paid lunch once a week when in the office
  • Team nights out
  • Annual Staff awards

The estimated salary for this position is £25,000 - £30,000 per annum depending on experience.



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