Property Loss Specialist
5 days ago
The Claims Consortium Group is seeking an experienced Insurance Claims Professional to manage claims from inception to conclusion. As a key member of our team, you will be responsible for investigating claims in a timely manner, gathering accurate information, and communicating effectively with customers.
Key Responsibilities:- Empathise with customers and provide individualised support to ensure their needs are met.
- Consider the impact of each claim and the required stages on customers.
- Maintain confidentiality and high personal standards throughout.
- Investigate claims in a timely manner and gather accurate information using site notes, photographs, witness statements, and other relevant evidence.
- Understand the relevance of obtained information and decide on a step-by-step plan to conclude the claim.
- Demonstrate confidence and knowledge to make decisions regarding policy liability, quantum, subrogation, and risk management issues.
- Recognise when assistance is required from colleagues outside your expertise.
- Maintain communication between parties to achieve a successful claims outcome.
- Provide high-quality technical, quality, and customer service commitment.
- Remain focused on customer satisfaction within policy parameters.
- Represent the CCG brand and values at all times.
- Utilise available technology to execute your role effectively.
- Respond promptly to queries and complete ad hoc administrative tasks as needed.
- Essential: Property claims insurance experience.
- Desirable: Construction industry experience/knowledge.
- Proven track record of exhibiting a professional approach when dealing with customers.
- CILA Qualified or working towards.
Estimated Salary: £22,500 - £26,000 per annum (dependent on experience).
Working Pattern: Monday - Friday, 7.5 hours per day, 37.5 hours per week.
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