Claims Resolution Specialist
3 weeks ago
We are seeking an experienced Claims Resolution Specialist to join our expanding team at Everpool. This role is ideal for a seasoned property claims handler looking to take their career to the next level.
The successful candidate will be responsible for managing a caseload of claims, ensuring that customers receive the highest level of service throughout their journey. This will involve working closely with contractors and stakeholders to resolve issues efficiently and effectively.
In addition to claim management, the Claims Resolution Specialist will also be responsible for reviewing and approving contractor variations and estimates from third-party suppliers. This requires strong analytical skills and the ability to justify cost increases to minimize claim leakage.
We are looking for someone with over 1 year's experience in property claims handling, excellent communication skills, and a natural flair for building rapport with customers over the phone. If you are a motivated and organized individual who enjoys working in a fast-paced environment, we would love to hear from you
Key Responsibilities:
- Manage a caseload of claims from initiation to completion
- Work closely with contractors and stakeholders to resolve issues efficiently and effectively
- Review and approve contractor variations and estimates from third-party suppliers
- Justify cost increases to minimize claim leakage
- Communicate effectively with customers via phone and email
Benefits:
- Competitive salary: £23,000 - £25,000 per annum
- 28 days annual leave
- Birthday off work
- Cycle-to-work scheme
- Annual staff awards
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