Service Leadership Vacancy

3 weeks ago


Cramlington, Northumberland, United Kingdom MTrec Ltd Commercial Full time
About the Role

We are looking for an experienced Customer Team Leader to join our team in Northumberland. The successful candidate will have a competitive salary and attractive benefits package, with opportunities for career growth and development.

Main Responsibilities:

  • Setting clear KPIs for the customer service agenda to support commercial targets and strategy
  • Planning and directing the work of the customer service team
  • Promoting high performance and a customer-centric ethos
  • Improving internal processes to increase efficiency
  • Creating new procedures where needed
  • Building and sustaining a customer service team
  • Ensuring proper pricelists are set up and correctly uploaded in the system
  • Providing regular retail sales analysis and sales reports for senior management

What We Offer:

  • A competitive salary
  • An attractive benefits package
  • Opportunities for career growth and development


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