Service Excellence Director
7 days ago
We expect the successful candidate to have a strong background in customer service leadership, with excellent communication and interpersonal skills. You will be responsible for building and sustaining a multi-skilled customer service team, improving internal processes to increase overall efficiency, and creating new procedures where needed.
Your Responsibilities- Setting clear objectives and deliverables (KPIs) for the overall customer service agenda that supports the overall commercial targets and strategy.
- Building and sustaining a multi-skilled customer service team so that each member can competently and confidently process customer orders, handle sales/after sales enquiries, and provide an efficient service to our customers and the field sales team.
- Improving internal processes to increase overall efficiency and creating new procedures where needed.
- Pricelist management set up and ensuring that proper pricelists are set up and correctly uploaded in the system before each booking order season begins.
- Providing regular retail sales analysis, preparing timely and accurate sales reports for senior management and suggesting improvements to further drive sales.
-
Production Excellence Director
4 days ago
Cramlington, Northumberland, United Kingdom MTrec Technical Full timeJoin MTrec Technical as an Assembly ManagerWe are seeking a highly skilled and experienced individual to lead our assembly teams and drive success in our Assembly Manager role. As an Assembly Manager at MTrec Technical, you will be responsible for developing and implementing strategies to improve efficiency, productivity, and quality within the assembly...
-
Automotive Service Director
4 weeks ago
Cramlington, Northumberland, United Kingdom Ingenia Recruitment Full timeJob Overview:The position of Automotive Service Director is available at Ingenia Recruitment. The ideal candidate would have experience as a Service Manager in an MOT centre, although this is not essential.You must have LGV/Commercial vehicle experience and hold a full UK driving licence with category C & CE preferred.We are offering a competitive salary of...
-
Voluntary Service Coordinator
3 weeks ago
Cramlington, Northumberland, United Kingdom Royal Voluntary Service Full timeCommunity Engagement OpportunityRoyal Voluntary Service is seeking a dedicated individual to fill the role of Activity Group Coordinator.About the RoleThis part-time, permanent position involves coordinating and facilitating activity groups for people living with dementia and their carers in a group setting. Groups will be delivered within South East...
-
Assembly Operations Director
6 days ago
Cramlington, Northumberland, United Kingdom MTrec Ltd Technical Full time**Job Description:**As an Assembly Operations Director at MTrec Ltd Technical, you will be responsible for leading our assembly team to achieve production targets and performance levels. You will inspire and motivate staff to achieve excellence, utilise all applicable KPIs that drive performance, and ensure all assembly team members are adequately trained to...
-
Project Director
4 days ago
Cramlington, Northumberland, United Kingdom Deerfoot Recruitment Solutions Limited Full timeWe are seeking an experienced Project Director to join our client's team in a technical leadership role. As Project Director - Electrical Engineering, you will be responsible for leading high-profile projects from inception to delivery, ensuring timely and within-budget completion. You will also oversee the development and implementation of project plans,...
-
Commercial Service Director
4 days ago
Cramlington, Northumberland, United Kingdom Pure Fishing Full timeJob DescriptionThe Customer Service Manager UK & Nordics will be responsible for overseeing the Customer Service team, driving sales targets, and KPIs to increase overall growth and profitability. You will also ensure high standards of customer service are met and exceeded.You will establish measurable objectives and deliverables for the Customer Service...
-
Financial Director
4 weeks ago
Cramlington, Northumberland, United Kingdom Disturbia Full timeAt Disturbia, we are seeking a skilled and driven Financial Director to support our CFO and develop our Finance team as we embark on the next phase of our growth journey. This is a lead finance role with responsibility for managing the Finance Team and overseeing all aspects of financial reporting.About the RoleThe successful candidate will have full P&L,...
-
Assessor and Tutor for Business Excellence
2 weeks ago
Cramlington, Northumberland, United Kingdom Able Personnel Full timeKey ResponsibilitiesTo design and deliver effective training sessions for financial services administration levels 2 and 3Monitor learner progress, providing feedback and guidance where necessaryConduct assessments and produce reports to track learner developmentPromote excellent customer service and maintain a positive learning environmentSalary: £30,000...
-
Sales and Marketing Strategy Director
4 weeks ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeEnerpac Tool Group is seeking an experienced Commercial Director Service to lead our sales and marketing efforts in the EMEA region. As a key member of our team, you will be responsible for developing and executing strategies to drive revenue growth and profitability for our Service business line.The ideal candidate will have at least 5 years of experience...
-
Sustainability and Compliance Director
4 days ago
Cramlington, Northumberland, United Kingdom MTrec Ltd Technical Full timeAbout the RoleWe are seeking a highly skilled Sustainability and Compliance Director to join our team at MTrec Ltd Technical. This is a fantastic opportunity for a motivated professional to lead our sustainability efforts and ensure compliance with regulatory requirements.As a key member of our team, you will be responsible for developing and implementing a...
-
Service Delivery Manager
4 days ago
Cramlington, Northumberland, United Kingdom Pure Fishing Full timeAbout the RoleWe are seeking a highly skilled Commercial Service Director to lead our Customer Service team in the UK & Nordics region. As a key member of our management team, you will be responsible for driving commercial growth, improving operational efficiency, and delivering exceptional customer service.Your primary focus will be on developing and...
-
EHS Manager for Operational Excellence
7 days ago
Cramlington, Northumberland, United Kingdom Organon Full timeEHS Manager for Operational ExcellenceThis role involves leading the development and implementation of effective EHS strategies to minimize risks and ensure compliance with regulatory requirements.Job Description:Develop and implement EHS policies and procedures to ensure compliance with regulatory requirements.Conduct regular EHS audits and inspections to...
-
Care Home Director
2 days ago
Cramlington, Northumberland, United Kingdom HC-One Full time£60,000 - £80,000 per annumAbout the Role: We are seeking a skilled and compassionate Care Home Director to join our team at HC-One. As a key member of our management team, you will be responsible for leading and motivating your team to deliver exceptional care services to our residents.Key Responsibilities:Develop and implement individualised care plans...
-
Electronics Project Director
2 days ago
Cramlington, Northumberland, United Kingdom Deerfoot Recruitment Solutions Limited Full timeWe are seeking an experienced Electronics Project Director to lead technical and product-focused projects in the electronics or electrical engineering sector.About the RoleThe ideal candidate will have a strong foundation in project management, excellent communication skills, and a deep understanding of the technical aspects of the field.Key...
-
Healthcare Services Director
6 days ago
Cramlington, Northumberland, United Kingdom Smartcall Healthcare Ltd Full timeWe are seeking a skilled Home Manager to lead our nursing home in Cramlington. As the key person responsible for the day-to-day operation of the home, you will oversee the management of all direct reports and ensure the home meets statutory, regulatory, and contractual obligations.The ideal candidate will have a proven track record in management roles within...
-
Service Business Growth Specialist
4 weeks ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeWe are looking for a talented Commercial Director Service to join our team at Enerpac Tool Group. As a key player in our sales and marketing efforts, you will be responsible for driving revenue growth and profitability for our Service business line in the EMEA region.The successful candidate will have a strong background in commercial leadership, with a...
-
Product Quality Assurance Director
4 weeks ago
Cramlington, Northumberland, United Kingdom Organon Full timeOrganon, a leading pharmaceutical company, is seeking a highly experienced Director of Product Quality Assurance to join its team. This is a remote opportunity with a preference for candidates located in Europe.About the RoleThe successful candidate will report to the Associate Vice President (AVP) of Internal Manufacturing Quality and provide end-to-end...
-
Industrial Sales Director
4 weeks ago
Cramlington, Northumberland, United Kingdom AAF International Full timeAFF International is a global leader in the design and manufacture of air filtration systems, acoustic systems, and associated products and services. We are part of a global powerhouse that uses filtration to transform the world.We invest in our people, and our people invest in our customers and communities. This mutual commitment is a foundation for our...
-
Community Program Coordinator
3 weeks ago
Cramlington, Northumberland, United Kingdom Royal Voluntary Service Careers Full timeAbout the OpportunityRoyal Voluntary Service Careers offers an exciting opportunity for a Community Program Coordinator - Dementia Care to join our team.This part-time, permanent role comes with a competitive salary of £9,731.14 per annum (£22,706 FTE) and the chance to make a real difference in the lives of individuals living with dementia.The successful...
-
Care Home Services Director
7 days ago
Cramlington, Northumberland, United Kingdom Appoint Healthcare Full timeAppoint Healthcare is seeking a seasoned Care Home Manager to lead our team in Cramlington. With a focus on delivering exceptional care and achieving outstanding CQC ratings, we offer a supportive and collaborative work environment that fosters growth and development.The successful candidate will have a proven track record of managing a care home, with a...