Student Retention Specialist

4 weeks ago


Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Senior Student Retention Officer - Leeds

ROLE PURPOSE: The purpose of this role is to ensure the highest possible student retention and progress rates at GBS Global Applied Knowledge. As a key member of the Student Retention team, you will work closely with the Head of Student Retention, Retention Managers, and Student Success Tutors to re-engage students in their studies and support their academic progress.

This role requires a high level of communication and interpersonal skills, as well as the ability to work collaboratively in a team environment. You will be responsible for monitoring student attendance, engagement, and progression, and for identifying and addressing any issues that may impact student success.

Main Responsibilities
  • Work closely with the Retention Managers to monitor student attendance and engagement, and to identify areas for improvement.
  • Develop and implement strategies to improve student retention and progression rates.
  • Provide support and guidance to students who are at risk of not achieving their academic goals.
  • Collaborate with the Student Success Tutors to ensure that students receive the support they need to succeed.
  • Monitor and report on student attendance, engagement, and progression rates.
Requirements

ESSENTIAL SKILLS AND EXPERIENCE:

  • Educated to degree level or equivalent, with knowledge of safeguarding legislation and best practice.
  • Previous experience of working with students in higher education, specifically with mature students.
  • Strong communication and interpersonal skills, with the ability to adapt messages for a diverse audience.
  • Ability to plan and prioritise effectively, and to work collaboratively in a team environment.
  • High level of computer literacy and proficiency in Microsoft Office.
Other Information

The successful candidate will be expected to demonstrate their commitment to GBS Global Applied Knowledge's values and regulations, including equal opportunities policy, and to their Health and Safety responsibilities to ensure a safe and secure working environment for staff, students, and other visitors to the campus.



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