Student Experience Coordinator
1 day ago
We are a rapidly growing, global English language school empowering students of all ages through language learning and cultural experiences.
Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel. We strive to change lives through education that makes a fundamental difference to living standards and access to learning.
About the Role:The successful candidate will play a multifaceted role within our student services and marketing teams, working closely with the Social Media Executive to enhance our online presence. Key responsibilities include welcoming new students, ensuring a smooth orientation experience, fostering a customer service-focused culture for improved student retention, leading diverse social program activities, and addressing student inquiries promptly.
- Main Responsibilities:
- Welcome new students and ensure a smooth orientation experience.
- Foster a customer service-focused culture for improved student retention.
- Lead diverse social program activities to enhance student engagement.
- Address student inquiries promptly, including courses, accommodation, and well-being.
- Efficiently manage and resolve student issues and complaints.
- Collect and analyse feedback for continuous improvement and high satisfaction.
- Coordinate with EP head office on post-arrival service matters.
- Contribute to managing student accommodation and collaborate for optimal service delivery.
- Actively identify and implement opportunities for service enhancement.
- Assist with administrative tasks as required.
To succeed in this role, you should have strong communication and interpersonal skills, proficiency in Microsoft Office Suite, ability to work both independently and within a team, positive attitude and adaptability in a dynamic environment, and a customer-focused mindset with a passion for assisting others.
The ideal candidate should also be familiar with the education industry and study abroad programs. A competitive salary of £15,000 per annum is offered, along with a stipend of £150 per week and paid public transport expenses for full-time interns committing up to 40 hours per week. Part-time interns will receive a complimentary morning English course.
We are committed to safeguarding and promoting the welfare of young people and vulnerable adults. All staff and volunteers are expected to share this commitment. A satisfactory Disclosure and Barring Service (DBS) check will be required prior to confirmation of employment.
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