Student Retention Lead

4 weeks ago


Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Job Summary

The Retention Manager will lead the Student Retention team in supporting our faculties. This role is strategic in nature, requiring the development of policies and procedures to ensure student engagement and retention.

Main Responsibilities
  • Develop and implement a comprehensive Student Retention strategy to ensure compliance with KPIs.
  • Lead the Senior Retention Officers in delivering effective student support services.
  • Work with internal and external stakeholders to ensure students remain engaged with their studies.
  • Track and monitor new student referrals and ensure timely case management.
  • Prepare data for the Senior Management team and Academic Deans on student referrals and retention.
Requirements
  • At least 2 years relevant experience.
  • Strong communication skills and ability to adapt messages for a diverse audience.
  • Ability to plan and prioritise effectively, work collaboratively, and build positive relationships with students.
  • High level of computer literacy and proficiency in Microsoft Office and Excel.
  • Attention to detail and strong organisational skills.


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