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Student Retention Specialist

4 weeks ago

Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Retention Manager Role

The Retention Manager will lead the Student Retention team in supporting our faculties. This role is strategic in nature, requiring the development of policies and procedures to ensure student engagement and retention. The successful candidate will work with stakeholders at GBS, including academic departments, external partners, and internal support services.

Main Responsibilities
  • Develop and implement a comprehensive Student Retention strategy to meet KPIs.
  • Oversee the partnership with faculties, ensuring effective communication and collaboration.
  • Monitor and track student referrals, ensuring timely case management.
  • Work with the Planning, Information and Delivery team to prepare data for Senior Management and Academic Deans.
  • Manage the performance of staff within the section, including development and performance reviews.
  • Provide an annual review of student retention services, highlighting impact on student progression and completion.
Requirements

Essential skills and experience include:

  • At least 2 years relevant experience.
  • Strong communication skills and ability to adapt messages for diverse audiences.
  • Ability to plan and prioritise effectively, work collaboratively, and build positive relationships.
  • High level of computer literacy and proficiency in Microsoft Office and Excel.
  • Attention to detail and strong organisational skills.
  • Experience of building and leading high-performing teams.