Senior Retention Specialist

3 weeks ago


Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Job Title: Senior Student Retention Officer

Job Summary:
We are seeking a highly skilled and experienced Senior Student Retention Officer to join our team at GBS Global Applied Knowledge. The successful candidate will be responsible for ensuring the retention and progression of students, working closely with the Head of Student Retention and Retention Managers to achieve this goal.

Main Responsibilities:
  • Monitor the onboarding and training of new staff members and ensure that they are closely monitored in regards to retention, achievement, and progression.
  • Be the first point of contact for day-to-day activities and work closely with the Retention Managers to ensure tasks are completed within the team.
  • Improve campus attendance and monitor SST performance towards attendance, engagement, and WD.
  • Coordinate and ensure that SST are making the required calls as per the audit of the call log to ensure engagement is above 95%.

Requirements:
  • Experience working with students in higher education, specifically with mature students.
  • Strong communication skills and ability to adapt messages for a diverse audience in an inclusive and accessible way.
  • Ability to plan and prioritise effectively to achieve objectives, work collaboratively in a team, and build and maintain positive relationships with students.
  • High level of computer literacy and proficiency in Microsoft Office.
  • Attention to detail and strong organisational skills.

Other Information:
The successful candidate will be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, and to their Health and Safety responsibilities to ensure a safe and secure working environment.

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