Service Delivery Manager

1 day ago

City of Westminster, Greater London, United Kingdom Veolia Full time
Job Description:

We are seeking a highly skilled Service Delivery Manager to join our team at Veolia. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our customers.

Key Responsibilities:

• Organize resources (people, vehicles, equipment) to best effect, prioritizing the wellbeing of our people and service to our customers and communities.
• Ensure training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem solve for operational challenges.
• Deliver a first time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver / exceed service expectations.
• Develop an excellent day to day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.

Requirements:

• Experience in developing/mentoring people.
• Waste management - desirable.
• Multi-faceted stakeholder relationship management, including clients, contractors, and members.
• IOSH Managing Safely.

About Us:

We are proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

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