Service Delivery Manager

1 day ago

City of Westminster, Greater London, United Kingdom Veolia Full time
SERVICE DELIVERY MANAGER

A challenging opportunity has arisen for an experienced Service Delivery Manager to join Veolia, a leading provider of waste management and environmental services. The successful candidate will be responsible for ensuring the effective delivery of our services to customers, while maintaining high levels of operational performance and compliance with Veolia's minimum requirements.

Key Responsibilities:
  • Organize resources to best effect, prioritizing the wellbeing of our people and service to our customers and communities.
  • Ensure training and competency checks are in place for all roles.
  • Monitor operational performance, follow up on complaints, and problem solve for operational challenges.
  • Deliver a first-time collection culture and all contractual performance KPIs.
  • Lead our people and assets to deliver/ exceed service expectations.
  • Develop an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
  • Ensure operations are run in line with Veolia's Minimum Requirements and supporting improvement plans.
  • Investigate safety incidents, underperformance, and disciplinary incidents.
What We're Looking For:
  • Experience in developing/mentoring people.
  • Waste management - desirable.
  • Multi-faceted stakeholder relationship management, including clients, contractors, and members.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability, or age.

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