Regional Performance Coach
6 days ago
**About OutsideClinic**
We're the UK's leading specialist provider of eye and hearing healthcare at home. Our mission is to improve the health, wellbeing, and happiness of older people through exceptional care and life-changing clinical domiciliary services.
As a Regional Support Manager, you'll play a crucial role in enhancing the performance and development of our field-based teams, working closely with Regional Managers to drive key performance indicators and deliver exceptional domiciliary care.
**Responsibilities**
- Cultivate strong relationships within your region and across the wider team to foster collaboration and continuous improvement.
- Partner with Regional Managers in regular review meetings to drive Customer Satisfaction, Commercial KPIs, Employee Engagement, and Retention.
- Develop and implement action plans based on insights to enhance team performance.
**Requirements**
You'll need proven experience in customer care, particularly sales and aftercare, with excellent feedback and coaching capabilities, and proficiency in analysing data to inform decisions.
Estimated salary: £32,000 - £38,000 + Monthly commission.
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