Regional Performance Coach

6 days ago


Greater Manchester, United Kingdom OutsideClinic Full time

**About OutsideClinic**

We're the UK's leading specialist provider of eye and hearing healthcare at home. Our mission is to improve the health, wellbeing, and happiness of older people through exceptional care and life-changing clinical domiciliary services.

As a Regional Support Manager, you'll play a crucial role in enhancing the performance and development of our field-based teams, working closely with Regional Managers to drive key performance indicators and deliver exceptional domiciliary care.

**Responsibilities**

  • Cultivate strong relationships within your region and across the wider team to foster collaboration and continuous improvement.
  • Partner with Regional Managers in regular review meetings to drive Customer Satisfaction, Commercial KPIs, Employee Engagement, and Retention.
  • Develop and implement action plans based on insights to enhance team performance.

**Requirements**

You'll need proven experience in customer care, particularly sales and aftercare, with excellent feedback and coaching capabilities, and proficiency in analysing data to inform decisions.

Estimated salary: £32,000 - £38,000 + Monthly commission.


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