Contact Centre Performance Coach

Contact Centre Performance Coach Location – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must.  Role Purpose The role will support our call centre’s by implementing coaching interventions...

Contact Centre Performance CoachLocation – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must. Role PurposeThe role will support our call centre’s by implementing coaching interventions that drive individual...

**About The Role**: As a Sales Performance Coach at CarFinance 247, you will deliver exceptional learning and development solutions to support the company’s growth and success. Reporting to the L&D Manager, you will work closely with stakeholders across the organisation to deliver high quality coaching programs focused on improving sales...

Job Title: Assistant Operations Center Manager Department: Operations (Public Sector) Management Responsibility for: Team Leaders Travel Required: Yes - Infrequent Reports to: Operations Centre Manager Location: Site-Based Manchester Contract Type: TBC Job Summary / Overview The Assistant Operations Centre Manager (AOCM) is responsible for delivering high...

Job Title:Assistant Operations Center Manager Department:Operations (Public Sector) Management Responsibility for:Team Leaders Travel Required: Yes - Infrequent Reports to: Operations Centre Manager Location:Site-Based Manchester Contract Type:TBC Job Summary / OverviewThe Assistant Operations Centre Manager (AOCM) is responsible for delivering high levels...

**Contact Centre Advisor** **Location: Old Trafford** **At Manchester United our aim is to Win the United Way - and the quality of our behind-the scenes team sets us apart from the competition.** **Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent...

** Job Title: Quality Controller (Contact Centre)** **Salary Range**: £27,500 - £30,000 per annum (pro-rata for contract) **Contract Duration**: 4-6 weeks **Key Responsibilities**: - Listen to recorded or live customer calls to assess agent performance and adherence to quality standards. - Evaluate calls based on predetermined criteria such as accuracy,...

**Purpose**: The Supporter Services Centre provides Manchester United’s valued fans, members, season ticket holders, and prospective customers with support on all sales and service queries around ticketing, membership, hospitality, match day updates and more. As a Contact Centre Executive, you will be responsible for ensuring enquiries are handled in an...

TeamWe are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post.As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...

Your Responsibilities Leadership and Team Development Team Performance Management: Provide ongoing constructive feedback, coaching, and training to improve individual and team performance. Employee Engagement: Foster a positive work environment, promoting teamwork, and addressing any concerns to maintain high levels of employee engagement. ...

Team We are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post. As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...

Team We are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post. As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...

**LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2308-02_1690902651** **Contact Centre Team Leader** **Manchester City Centre** **Up to £29,000 + bonus (OTE £40,000+)** If you demonstrate strong, strategic leadership skills and are currently managing a high performing team yet your current...

**LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2402-05_1710175593** **Contact Centre Team Leader** **Up to £29,000 basic plus monthly bonus (OTE up to £60k)** **Manchester City Centre - 10 minute walk from MCC/Arndale** **Flexible start date (**Full time)** We have a brand-new opening for an...

**Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...

**Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...

Contact Centre Advisor Salary: £26,745 pa Location: Manchester - Agile Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer...

Trainee Development RoleWe are seeking an experienced Contact Centre Trainer to join our team as a Trainee Development Specialist, responsible for delivering accredited pre-employment qualifications in Contact Centre up to Levels 1 and 2 on a remote basis with occasional classroom-based delivery.This is an exciting opportunity for individuals who have...

Job SummaryWe are seeking a seasoned Operations Centre Manager to lead our team and drive exceptional performance in our multifunctional back office and Contact Centre. As an Assistant Operations Centre Manager, you will be responsible for delivering high levels of employee engagement, quality, and customer experience while meeting all relevant operational...

**LOCATION** **Manchester** **SALARY** **£29000 - £35000** **JOB TYPE** **Permanent** **REF** **ZC1803-0723(5)_1689778764** **Contact Centre Team Leader X3** **£27,000 - £29,000 basic + monthly bonuses = £42,000 per year** We have a brand new opening for an experienced team leader, or senior looking to step up This is the chance for you to be...