Contact Centre Manager

Contact Centre Training OpportunityKM Education Recruitment Ltd is seeking an experienced Contact Centre Training Manager to lead our contact centre training team. As a key member of our team, you will be responsible for designing and delivering comprehensive training programs to equip contact centre staff with the skills they need to excel in their...

Longreach Recruitment are hiring a contact centre experienced Forecasting & Reporting Manager Are you an experienced and talented contact centre Resource Planning professional with exceptional abilities and experience in modelling Capacity Plans, Demand Models, and Forecasts from the ground up within Excel and Erlang to determine customer contact...

Red Recruitment is recruiting a Contact Centre Team Manager in Manchester to join our client, a network of repairers who repair vehicles using the most up-to-date methods, quickly and efficiently. In this role, you will be required to work closely with the Head of Operations and the internal project team to identify areas of improvement as well as to ensure...

Contact Centre Advisor Salary: £26,745 pa Location: Manchester - Agile Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer...

The Opportunity Superb opportunity to work for a growing, NW-based, PE-owned organisation with a 120-140 strong team that is set for phenomenal growth!You will need to be a dynamic, adaptable leader with a hunger for change and transformation - with huge growth plans comes business change and this role with be heavily involved with making this happen!The...

Contact Centre AdvisorSalary: £26,745 paLocation: Manchester - AgileFull time, Permanent35 hours per weekClosing Date: 4th Dec 2024Interview Date: TBCWe have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution CentreWe're looking for those who can deliver a brilliant customer experience to all customers by...

The OpportunitySuperb opportunity to work for a growing, NW-based, PE-owned organisation with a 120-140 strong team that is set for phenomenal growth!You will need to be a dynamic, adaptable leader with a hunger for change and transformation - with huge growth plans comes business change and this role with be heavily involved with making this happen! The...

The OpportunitySuperb opportunity to work for a growing, NW-based, PE-owned organisation with a 120-140 strong team that is set for phenomenal growth!You will need to be a dynamic, adaptable leader with a hunger for change and transformation - with huge growth plans comes business change and this role with be heavily involved with making this happen! The...

Trainee Development RoleWe are seeking an experienced Contact Centre Trainer to join our team as a Trainee Development Specialist, responsible for delivering accredited pre-employment qualifications in Contact Centre up to Levels 1 and 2 on a remote basis with occasional classroom-based delivery.This is an exciting opportunity for individuals who have...

Job OverviewTeleperformance International is seeking a highly skilled Senior Contact Centre Leadership Manager to join our team. As a Senior Contact Centre Leadership Manager, you will play a key role in driving business performance and leading a team to deliver exceptional customer experiences.Key responsibilities will include managing and maintaining a...

**Contact Centre Advisor** **Location: Old Trafford** **At Manchester United our aim is to Win the United Way - and the quality of our behind-the scenes team sets us apart from the competition.** **Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent...

** Job Title: Quality Controller (Contact Centre)** **Salary Range**: £27,500 - £30,000 per annum (pro-rata for contract) **Contract Duration**: 4-6 weeks **Key Responsibilities**: - Listen to recorded or live customer calls to assess agent performance and adherence to quality standards. - Evaluate calls based on predetermined criteria such as accuracy,...

Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer experience to all customers by resolving issues at the first point of contact....

Assistant Contact Centre Manager Job DescriptionAs a key member of our operations team, the Assistant Contact Centre Manager will play a critical role in achieving business objectives and improving customer satisfaction. They will lead a team of supervisors, providing guidance, support, and resources to ensure optimal performance and efficiency. Key...

**Job Title:** Contact Centre Senior Supervisor**Job Summary:** We are seeking a highly skilled and experienced Contact Centre Senior Supervisor to join our team at Teleperformance. As a key member of our operations team, you will play a crucial role in driving business growth and delivering exceptional customer service.In this role, you will be responsible...

Contact Centre Leadership RoleWe are looking for a talented leader to join our team as a Contact Centre Leadership Role at Teleperformance. This role offers a competitive salary of £40,000 per year.In this position, you will be responsible for driving high levels of performance and employee engagement in your business area across a multifunctional back...

Job Description Join an innovative fintech company that is transforming the way people experience travel through cutting-edge technology.The team are looking for a Contact Centre Quality Assurance Manager to join our team and ensure that we deliver the highest standards of customer service.What's on offer Salary up to 35k+ Benefits Hybrid Work Opportunities...

**Purpose**: The Supporter Services Centre provides Manchester United’s valued fans, members, season ticket holders, and prospective customers with support on all sales and service queries around ticketing, membership, hospitality, match day updates and more. As a Contact Centre Executive, you will be responsible for ensuring enquiries are handled in an...

**LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2308-02_1690902651** **Contact Centre Team Leader** **Manchester City Centre** **Up to £29,000 + bonus (OTE £40,000+)** If you demonstrate strong, strategic leadership skills and are currently managing a high performing team yet your current...

Join an innovative fintech company that is transforming the way people experience travel through cutting-edge technology. The team are looking for a Contact Centre Quality Assurance Manager to join our team and ensure that we deliver the highest standards of customer service. Hybrid Work Opportunities for professional development and career advancement....