Contact Centre Business Performance Lead

About the RoleThe estimated salary for this position is £35,000 - £50,000 per annum, depending on location and experience.Job OverviewThis role offers a unique opportunity to lead a team of professionals in a fast-paced contact centre environment. As an Assistant Operations Centre Manager, you will be responsible for delivering high levels of performance...

Contact Centre Team Lead PositionIn this critical leadership position, you will oversee the performance of a dynamic contact centre team, focusing on enhancing employee engagement, productivity, and customer satisfaction. Your responsibilities will encompass driving a positive work culture, managing daily operations, and maintaining accountability for...

Contact Centre Performance Coach Location – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must.  Role Purpose The role will support our call centre’s by implementing coaching interventions that drive...

Contact Centre Performance Coach Location – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must.  Role Purpose The role will support our call centre’s by implementing coaching interventions...

Contact Centre Performance CoachLocation – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must. Role PurposeThe role will support our call centre’s by implementing coaching interventions that drive individual...

Contact Centre Leadership RoleWe are looking for a talented leader to join our team as a Contact Centre Leadership Role at Teleperformance. This role offers a competitive salary of £40,000 per year.In this position, you will be responsible for driving high levels of performance and employee engagement in your business area across a multifunctional back...

Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: £60,000 + benefits CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client. The ideal candidate will be someone who can inspire and motivate a team of contact centre...

Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: £60,000 + benefits CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester for an out of hours client. The ideal candidate will be someone who can inspire and motivate a team of contact centre Team...

Assistant Contact Centre Manager Job DescriptionAs a key member of our operations team, the Assistant Contact Centre Manager will play a critical role in achieving business objectives and improving customer satisfaction. They will lead a team of supervisors, providing guidance, support, and resources to ensure optimal performance and efficiency. Key...

VACANCY: CONTACT CENTRE TEAM MANAGER VEHICLE REPAIR BUSINESS MANCHESTER The Contact Centre Team Manager is an exciting opportunity for someone with call centre leadership experience to work closely with the Head of Motor Operations to take our clients business to the next level. The key purpose of the Team Manager is to lead the Repair team to delivery...

**Job Title:** Contact Centre Senior Supervisor**Job Summary:** We are seeking a highly skilled and experienced Contact Centre Senior Supervisor to join our team at Teleperformance. As a key member of our operations team, you will play a crucial role in driving business growth and delivering exceptional customer service.In this role, you will be responsible...

The Opportunity Superb opportunity to work for a growing, NW-based, PE-owned organisation with a 120-140 strong team that is set for phenomenal growth!You will need to be a dynamic, adaptable leader with a hunger for change and transformation - with huge growth plans comes business change and this role with be heavily involved with making this happen!The...

Assistant Operations Centre ManagerThe Assistant Operations Centre Manager (AOCM) is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional back office and Contact Centre team.Leading a team to drive positive work culture and staff engagement.Manages and is responsible for day-to-day...

Job OverviewTeleperformance International is seeking a highly skilled Senior Contact Centre Leadership Manager to join our team. As a Senior Contact Centre Leadership Manager, you will play a key role in driving business performance and leading a team to deliver exceptional customer experiences.Key responsibilities will include managing and maintaining a...

The OpportunitySuperb opportunity to work for a growing, NW-based, PE-owned organisation with a 120-140 strong team that is set for phenomenal growth!You will need to be a dynamic, adaptable leader with a hunger for change and transformation - with huge growth plans comes business change and this role with be heavily involved with making this happen! The...

The OpportunitySuperb opportunity to work for a growing, NW-based, PE-owned organisation with a 120-140 strong team that is set for phenomenal growth!You will need to be a dynamic, adaptable leader with a hunger for change and transformation - with huge growth plans comes business change and this role with be heavily involved with making this happen! The...

Team We are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post. As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...

Team We are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post. As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...

TeamWe are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post.As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...

Red Recruitment is recruiting a Contact Centre Team Manager in Manchester to join our client, a network of repairers who repair vehicles using the most up-to-date methods, quickly and efficiently. In this role, you will be required to work closely with the Head of Operations and the internal project team to identify areas of improvement as well as to ensure...