Performance Coach Leader

4 weeks ago


Manchester, United Kingdom CV-Library Full time
Contact Centre Performance Coach

Drive individual and team performance in our call centres by implementing coaching interventions.

We are seeking a skilled coach to consult with key stakeholders, identify training needs, and formulate a planned approach to improve capability and deliver enhanced business performance.

The role collaborates across functions and stakeholders to ensure a joined-up approach to development and alignment to people interventions.

Key Responsibilities:
  1. Coach and develop management population across Markerstudy Distribution.
  2. Analyse performance data to conduct training needs analysis and recommend coaching solutions.
  3. Develop a flexible resource of coaching availability to support peak seasons across brands.
  4. Coordinate all coaching interventions, including planning resource, facilities, and activity.
  5. Evaluate coaching solutions for quality, business impact, and scalability.
  6. Maintain records of attendees and CPD training hours.
  7. Work collaboratively with stakeholders to identify coaching needs and development areas.
  8. Review, develop, and deliver consistent coaching competencies across the organisation.
  9. Ensure coaching and development sessions comply with T&C framework.
  10. Promote coaching to managers, developing business proposals for continuous professional development.
  11. Challenge current processes for coaching, identifying opportunities to innovate and deliver added value means.
  12. Produce accurate and timely reports on interventions and activity.
Requirements:
  1. Practical experience of coaching and development in a call centre environment.
  2. Experience in virtual/online delivery of sessions.
  3. Ability to design and execute successful coaching and management development programs.
  4. Familiarity with traditional and modern training methods.
  5. Experience working with diverse customer base and partnership bodies.
  6. Strong stakeholder management and ability to establish credibility and influence at all levels.
  7. Agile approach to working, with demonstrable examples of comfort working in changing situations.
  8. Ability to plan resource based on changing business need.
  9. Resilience and personal gravitas.
  10. Effective time management and diary organisation.
Job Details:

Salary: £45,000 - £55,000 per annum, depending on experience.

Location: UK offices, with travel required.

Contract: Permanent, full-time.


  • Performance Coach

    2 weeks ago


    Manchester, United Kingdom Atlanta Group Full time

    We are Atlanta. With a fresh focus, a clear vision and some incredible projects on the go, there’s never been a better time to join us and develop your career. Our Learning & Development team is here to help everyone to get even better at what they do and to develop the skills to grow in the direction they want to grow. Our L&D Team define and deliver a...


  • Manchester, United Kingdom CarFinance247 Full time

    **About The Role**: As a Sales Performance Coach at CarFinance 247, you will deliver exceptional learning and development solutions to support the company’s growth and success. Reporting to the L&D Manager, you will work closely with stakeholders across the organisation to deliver high quality coaching programs focused on improving sales...

  • Performance Coach

    4 weeks ago


    Manchester, United Kingdom KM Education Recruitment Ltd Full time

    About the PositionWe are seeking a Performance Coach to join our team at KM Recruitment. As a coach, you will work closely with learners to help them achieve their career goals by providing guidance, support, and expert advice.Main ResponsibilitiesCoach learners to develop the skills and knowledge required to achieve HR Apprenticeship qualifications.Identify...

  • Performance Coach

    2 weeks ago


    Manchester, United Kingdom British Engineering Services Group Full time

    We are an independent Engineering Testing, Inspection, and Certification business with over 1,300 highly skilled people supporting us in our vision to create and deliver trusted sustainable customer solutions. We have over 160 years’ experience and are proud to have evolved into the successful group that we are today, with 10 companies coming together to...


  • Manchester, United Kingdom Vermelo RPO Full time

    Job Title: Performance Enhancement CoachSalary: £40,000 - £55,000 per annumAbout the Role:Vermelo RPO is seeking an experienced Performance Enhancement Coach to join our team. As a key member of our coaching community, you will be responsible for driving individual and team performance across our call centres. Your primary focus will be on implementing...


  • Manchester, United Kingdom CV-Library Full time

    Job OverviewContact Centre Performance Coaches play a crucial role in driving individual and team performance across the group. As a key member of our team, you will be responsible for implementing coaching interventions that deliver outstanding service to our internal customers.About YouWe are looking for an experienced coach with a proven track record in...

  • Fitness Coach

    4 weeks ago


    Manchester, United Kingdom Ultimate Performance Full time

    About the RoleWe are seeking a highly motivated Fitness Coach to join our team at Ultimate Performance in Manchester. The successful candidate will have a Level 3 Diploma in Personal Training or equivalent qualification.The role involves delivering personal training sessions through our company app, while working closely with our team to revolutionize the...


  • Manchester, United Kingdom Vermelo RPO Full time

    About the Role:Vermelo RPO is seeking a seasoned Contact Centre Performance Coach to join our team. This role will play a pivotal part in driving individual and team performance across our call centres, delivering an exceptional service to our internal customers.The ideal candidate will have practical experience of coaching and development within a call...


  • Manchester, United Kingdom Vermelo RPO Full time

    Contact Centre Performance Coach Location – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must.  Role Purpose The role will support our call centre’s by implementing coaching interventions that drive...

  • QA Performance Coach

    2 weeks ago


    Manchester, United Kingdom Bridgewater Finance Group Ltd Full time

    At Bridgewater Finance Group we have a singular goal of being 'here to help', offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heartof everything we do. We are looking for an experienced and focused Performance Coach, to audit and assess...


  • Manchester, United Kingdom Centre for Health and Disability Assessments Full time

    **Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...

  • DevOps Coach Leader

    3 weeks ago


    Manchester, United Kingdom AJ Bell Management Limited Full time

    We're seeking a DevOps Coach Leader to join our central team and drive the adoption of Agile principles and practices within our teams at AJ Bell Management Limited.The ideal candidate will have a strong background in software development or related fields, experience with Atlassian tools such as Jira, and a deep understanding of agile frameworks,...


  • Manchester, United Kingdom CV-Library Full time

    We are seeking a Sales Performance Coach to join our team as a Mortgage Broker Advisor. As a key member of our team, you will work closely with our clients to provide them with exceptional service and support. This role is designed for sales professionals who are looking for a new long-term career opportunity within Professional Advice.In this position, you...


  • Manchester, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a highly skilled Sales Trainer to join our team at The Portfolio Group. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed.Key Responsibilities:Develop and implement training programs for new and existing sales personnel.Deliver training...


  • Manchester, United Kingdom SR Apprenticeships Full time

    SR Apprenticeships is currently recruiting for a Skills Coach on a full-time basis (Mon - Fri.) The primary task within this role is to support and educate learners working towards core Apprenticeship standard qualifications in their journey to a successful end point assessment. **Key Responsibilities & Objectives**: - Achieving minimum 88% end-point...


  • Manchester, United Kingdom SR Apprenticeships Full time

    SR Apprenticeships is currently recruiting for a Retail Skills Coach on a full-time basis (Mon - Fri.) The primary task within this role is to support and educate learners working towards core Apprenticeship standard qualifications in their journey to a successful end point assessment. **Key Responsibilities & Objectives**: - Achieving minimum 88%...


  • Greater Manchester, United Kingdom OutsideClinic Full time

    **About OutsideClinic**We're the UK's leading specialist provider of eye and hearing healthcare at home. Our mission is to improve the health, wellbeing, and happiness of older people through exceptional care and life-changing clinical domiciliary services.As a Regional Support Manager, you'll play a crucial role in enhancing the performance and development...


  • Manchester, United Kingdom Phillips & Cohen Associates Full time

    UK Office: Phillips & Cohen Associates (UK), Ltd, 5 Exchange Quay, 9th Floor, Manchester, M5 3EF - Home working and Hybrid working options available - Part-time working hours would be considered - Join a global market leader in a prestigious Manchester location - A friendly and supportive culture - Multiple employee benefits & health & wellbeing...


  • Manchester, United Kingdom Insulet Full time

    **Job Summary:** Sales Performance LeaderWe are seeking an experienced sales leader to drive revenue growth and improve sales performance as a Sales Performance Leader. In this role, you will be responsible for leading a team of sales professionals, developing and executing sales strategies, and analyzing sales data to identify areas for improvement.Your key...

  • Sales Coach

    2 months ago


    Manchester, United Kingdom CV-Library Full time

    SALES COACH! Senior Telesales Coach – Positive influencer and performance improver – Sales floor training and development – Just a brilliant Manchester based training role! Competitive salary £35,000 - £40,000, plus superb bonus structure (up to £12K), top benefits and brill buzzing office! SaaS – Software –...