Performance Improvement Coach

2 weeks ago


Manchester, United Kingdom CV-Library Full time
Job Overview
Contact Centre Performance Coaches play a crucial role in driving individual and team performance across the group. As a key member of our team, you will be responsible for implementing coaching interventions that deliver outstanding service to our internal customers.

About You
We are looking for an experienced coach with a proven track record in call centre environments. Your expertise in virtual delivery of sessions, design and execution of successful coaching programs, and familiarity with traditional and modern training methods will be invaluable in this role.

The Role
You will work collaboratively across multiple functions and stakeholders to ensure a joined-up approach to development and alignment to people interventions. Key responsibilities include coaching and developing management populations, analysing performance data, and coordinating coaching interventions.

Your Benefits
This is a permanent full-time position offering a competitive salary (£40,000 - £60,000 per annum) and opportunities for professional growth and development.

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