Complaints and Quality Assurance Specialist

4 days ago


Manchester, United Kingdom First Central Services Full time
Job Description
As a Complaints and Quality Assessor at First Central Insurance & Technology Group, you will play a vital role in ensuring the quality of internal processes and evaluating problems. Your main responsibility will be to provide assurance that good outcomes are provided for both the customer and our business by reviewing our formal complaints process.

Key Responsibilities:
• Review the formal complaints process to ensure compliance with regulatory requirements
• Conduct root cause analysis for all complaints to identify areas for improvement
• Identify trends and recommend enhancements to the complaints process
• Prepare detailed reports on recurring complaints within the business

Requirements:
• Experience of working in an assurance role
• Previous experience in the motor insurance industry
• Excellent communication skills, both verbal and written
• Ability to influence effectively up to Director level

Benefits:
• Competitive salary: £45,000 - £55,000 per annum
• Opportunity to work in a dynamic and innovative company
• Collaborative and supportive team environment
• Ongoing training and development opportunities

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