Complaints and Internal Controls Expert
3 weeks ago
Our Vision:
We aim to deliver exceptional customer experiences through robust internal processes and effective complaint handling.
Our Approach:
We take a proactive approach to identifying and resolving complaints, ensuring that our customers receive the best possible outcomes.
Key Responsibilities:
- Design and deliver the internal assurance framework within Customer Relations
- Work closely with the Prevention Specialist to address the root causes of complaints
- Ensure compliance with regulatory requirements and Company Policies, Values, and guidelines
- Analyse data to identify trends and recommend enhancements to the complaints process
About the Role:
This is an exciting opportunity to join our team as a Complaints and Quality Assessor. You'll be responsible for providing assurance that our internal processes meet the highest standards, ensuring that customers receive excellent service and that the business operates efficiently.
What We Offer:
In addition to a competitive salary and flexible working options, we offer a range of benefits, including Flexible Bank Holidays, Electric Car Scheme, and Simply Health Cash Plan.
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