Internal Assurance Expert

5 days ago


Manchester, United Kingdom First Central Services Full time
Job Overview:
We are looking for an experienced Internal Assurance Expert to join our team at First Central Services. The successful candidate will be responsible for ensuring that our internal processes are of the highest quality, providing assurance that good outcomes are delivered for both customers and the business.

Key Responsibilities:
• Conduct root cause analysis for all complaints to understand why they happen and drive actions to resolve them
• Collaborate with the Prevention Specialist to tackle the causes of complaints across First Central
• Develop an understanding of systems and take ownership for your own continued learning of products and business processes
• Ensure that all work is carried out to a high level of accuracy and ensure compliance with all company and other relevant standards/regulations at all times

Requirements:
• Experience of working in an assurance role
• Previous experience in the motor insurance industry
• Good communication skills, both verbal and written
• Excellent organization skills and attention to detail
• Root cause analysis/continuous improvement qualification or training

Salary: £48,000 - £58,000 per annum depending on experience.

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