Digital Customer Experience Manager

4 days ago

Cambourne, Cambridgeshire, United Kingdom u-blox Full time
Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems and collaborating with other IT managers, business stakeholders, and external vendors to provide high-quality digital solutions that enhance the customer experience and support the company's growth. Key Responsibilities: * Lead the teams for Salesforce CRM and Website development, providing direction, support, and feedback while managing budget and project timelines. * Work with Business Marketing product owners to define and prioritize the Salesforce CRM and Website development roadmap, ensuring alignment with business strategy and goals. * Take on the role of Solution Architect, ensuring that technical design and implementation meet business needs and objectives. * Follow best practices and standards to ensure the quality, performance, and security of the CRM and Website, and measure and analyze CRM and website metrics to find ways to improve and optimize them. * From an IT function perspective, you will be the Solution Owner for the Quote to Cash process in the Company within the ERP transformation program. * Manage the integration stream between the CRM and the new SAP ERP system. * Be responsible for implementing and managing marketing automation tools and processes to increase the efficiency and effectiveness of the company's marketing efforts in covering all contact points with the Customer. Requirements: * Master's degree in computer science, Information Systems, or related field, and at least 5 years of experience in managing digital projects. * Strong knowledge of Salesforce CRM and website development. * Familiarity with SAP Sales and distribution processes. * Proficient in HTML, CSS, JavaScript, PHP, and other web technologies. * Experience integrating CRM and ERP systems, using APIs, web services, and middleware. * Excellent communication, collaboration, and leadership skills. What We Offer: * A multicultural and international company with over 60 different nationalities. * Project-based activities working with colleagues across the globe. * A start-up and innovation mindset while in the process of scaling-up processes and efficiencies. * Hybrid working model & flexible working hours. * A strong learning environment and regular career discussions. * Company Performance Bonus/Sales Bonus (or none) and RSU. * Private medical insurances. * 28 Days annual leave plus bank holidays. * Wellbeing benefits, such as: Income protection, dental, Private Pension, Cycle to work scheme, Free Parking and Life insurance. Our Culture: We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas, and experiences are critical to our success. We strive to become a strong learning organization and are committed to providing our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, belief.

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