IT Digital Customer Experience Lead

2 weeks ago

Cambourne, Cambridgeshire, United Kingdom u-blox Full time

About u-blox

u-blox is a global leader in positioning and wireless communication solutions for the Internet of Things (IoT). Our innovative products enable a wide range of applications, from automotive and industrial to consumer electronics.

IT Digital Customer Experience Lead

As the IT Digital Customer Experience Lead, you will play a pivotal role in shaping the digital interactions our customers have with u-blox. Reporting to the Head of Digital Business Solutions, you will be responsible for ensuring that all digital touchpoints align with our business objectives and deliver exceptional customer experiences.

Your Responsibilities
  • Lead and mentor teams responsible for Salesforce CRM and website development, providing guidance, support, and feedback while managing budgets and project timelines.
  • Collaborate closely with Business Marketing product owners to define and prioritize the roadmap for Salesforce CRM and website development, ensuring it aligns with the overall business strategy and goals.
  • Act as Solution Architect, guaranteeing that technical designs and implementations meet the specific needs and objectives of our business.
  • Champion best practices and standards to ensure the quality, performance, and security of our CRM and website. Analyze key metrics and identify opportunities for continuous improvement and optimization.
  • Serve as the Solution Owner for the Quote to Cash process within our ERP transformation program from an IT perspective.
  • Manage the integration stream between our CRM and the new SAP ERP system.
  • Oversee the implementation and management of marketing automation tools and processes, enhancing the efficiency and effectiveness of our marketing efforts across all customer touchpoints.
Your Skills and Experience
  • Master's degree in computer science, Information Systems, or a related field with at least 5 years of experience managing digital projects.
  • Deep understanding of Salesforce CRM and website development principles.
  • Familiarity with SAP Sales and distribution processes.
  • Proficiency in HTML, CSS, JavaScript, PHP, and other relevant web technologies.
  • Experience integrating CRM and ERP systems using APIs, web services, and middleware.
  • Excellent communication, collaboration, and leadership skills.

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