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Customer Service Representative

2 months ago

Cambourne, Cambridgeshire, United Kingdom Cambridge Belfry Hotel & Spa Full time

Delivering Exceptional Guest Experiences

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Cambridge Belfry Hotel & Spa. As the first point of contact for our guests, you will play a vital role in ensuring their stay with us is nothing short of exceptional.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests upon arrival
  • Assign rooms and handle check-in/check-out procedures
  • Process payments and handle general administrative duties
  • Respond to guest inquiries and resolve any issues in a friendly and professional manner

Requirements:

  • Passion for delivering outstanding customer service
  • Experience working in a customer-facing role
  • Conflict resolution skills
  • Ability to work under pressure and multitask
  • Strong time management and organizational skills

What We Offer:

  • Free health club membership
  • Discounts across The QHotels Collection
  • Family & Friends discounts in hotels across The QHotels Collection
  • Support with training & professional qualifications
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking

About Us:

Cambridge Belfry Hotel & Spa is a 4-star, 120-bedroom property located in Cambourne, 7 miles from Cambridge. Our hotel features The Bridge restaurant, the Lounge bar, and offers afternoon tea, private dining, and meetings and event spaces. Our leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

Our Commitment:

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, and we encourage applicants to let us know if they require any reasonable adjustments to the recruitment process.

Our Values:

The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.