Digital Customer Experience Manager

1 month ago

Cambourne, Cambridgeshire, United Kingdom u-blox Full time
Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems and collaborating with IT managers, business stakeholders, and external vendors to provide high-quality digital solutions that enhance the customer experience and support the company's growth. Key Responsibilities: • Lead the teams for Salesforce CRM and Website development, providing direction, support, and feedback while managing budget and project timelines. • Work with Business Marketing product owners to define and prioritize the Salesforce CRM and Website development roadmap, ensuring alignment with business strategy and goals. • Take on the role of Solution Architect, ensuring that technical design and implementation meet business needs and objectives. • Follow best practices and standards to ensure the quality, performance, and security of the CRM and Website, measuring and analyzing metrics to identify areas for improvement. • Serve as the Solution Owner for the Quote to Cash process within the ERP transformation program from an IT function perspective. • Manage the integration stream between the CRM and the new SAP ERP system. • Implement and manage marketing automation tools and processes to increase efficiency and effectiveness in covering all contact points with the Customer. Requirements: • Master's degree in computer science, Information Systems, or related field, with at least 5 years of experience in managing digital projects. • Strong knowledge of Salesforce CRM and website development. • Familiarity with SAP Sales and distribution processes. • Proficiency in HTML, CSS, JavaScript, PHP, and other web technologies. • Experience integrating CRM and ERP systems, using APIs, web services, and middleware. • Excellent communication, collaboration, and leadership skills. What We Offer: • A multicultural and international company with over 60 different nationalities. • Project-based activities working with colleagues across the globe. • A start-up and innovation mindset while scaling-up processes and efficiencies. • Hybrid working model & flexible working hours. • A strong learning environment and regular career discussions. • Company Performance Bonus/Sales Bonus (or none) and RSU. • Private medical insurances. • 28 Days annual leave plus bank holidays. • Wellbeing benefits, such as Income protection, dental, Private Pension, Cycle to work scheme, Free Parking, and Life insurance. We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas, and experiences are critical to our success. We strive to become a strong learning organization and are committed to providing our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, belief.

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    2 months ago

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    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

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