Digital Customer Experience Manager

2 weeks ago

Cambourne, Cambridgeshire, United Kingdom u-blox Full time
Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems and collaborating with IT managers, business stakeholders, and external vendors to deliver high-quality digital solutions that enhance the customer experience and drive business growth. Key Responsibilities: * Lead the teams for Salesforce CRM and Website development, providing direction, support, and feedback while managing budget and project timelines. * Work with Business Marketing product owners to define and prioritize the Salesforce CRM and Website development roadmap, ensuring alignment with business strategy and goals. * Take on the role of Solution Architect, ensuring technical design and implementation meet business needs and objectives. * Follow best practices and standards to ensure quality, performance, and security of the CRM and Website, and measure and analyze CRM and website metrics to identify areas for improvement. * Serve as the Solution Owner for the Quote to Cash process within the ERP transformation program. * Manage the integration stream between the CRM and the new SAP ERP system. * Implement and manage marketing automation tools and processes to increase efficiency and effectiveness of marketing efforts. Requirements: * Master's degree in computer science, Information Systems, or related field, and at least 5 years of experience in managing digital projects. * Strong knowledge of Salesforce CRM and website development. * Familiarity with SAP Sales and distribution processes. * Proficiency in HTML, CSS, JavaScript, PHP, and other web technologies. * Experience integrating CRM and ERP systems using APIs, web services, and middleware. * Excellent communication, collaboration, and leadership skills. What We Offer: * A multicultural and international company with over 60 different nationalities. * Project-based activities working with colleagues across the globe. * A start-up and innovation mindset while scaling-up processes and efficiencies. * Hybrid working model and flexible working hours. * A strong learning environment and regular career discussions. * Company Performance Bonus/Sales Bonus and RSU. * Private medical insurances. * 28 Days annual leave plus bank holidays. * Wellbeing benefits, including income protection, dental, Private Pension, Cycle to work scheme, Free Parking, and Life insurance. About u-blox: We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas, and experiences are critical to our success. We strive to become a strong learning organization and are committed to providing our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, or belief.

  • Digital Customer Experience Manager

    2 months ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    About the RoleWe are seeking a highly skilled Digital Customer Experience Manager to join our IT department at u-blox. As a key member of our team, you will play a crucial role in ensuring that our digital interactions with customers are aligned with our business needs and objectives.Key ResponsibilitiesLead Digital Projects: Manage the teams responsible for...

  • Digital Customer Experience Manager

    2 months ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    About the RoleWe are seeking a highly skilled Digital Customer Experience Manager to join our IT department at u-blox. As a key member of our team, you will play a crucial role in ensuring that our digital interactions with customers are aligned with our business needs and objectives.Key ResponsibilitiesLead Digital Projects: Manage the teams responsible for...

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    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

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