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Digital Customer Experience Manager

2 months ago

Cambourne, Cambridgeshire, United Kingdom u-blox Full time
About the Role

We are seeking a highly skilled Digital Customer Experience Manager to join our IT department at u-blox. As a key member of our team, you will play a crucial role in ensuring that our digital interactions with customers are aligned with our business needs and objectives.

Key Responsibilities
  • Lead Digital Projects: Manage the teams responsible for Salesforce CRM and website development, providing direction, support, and feedback to ensure successful project outcomes.
  • Define Digital Roadmap: Collaborate with Business Marketing product owners to develop and prioritize the Salesforce CRM and website development roadmap, ensuring alignment with our business strategy and goals.
  • Solution Architect: Take on the role of Solution Architect, ensuring that technical design and implementation meet business needs and objectives.
  • Quality and Security: Follow best practices and standards to ensure the quality, performance, and security of the CRM and website, and measure and analyze metrics to identify areas for improvement.
  • Integration and Automation: Manage the integration stream between the CRM and SAP ERP system, and implement and manage marketing automation tools and processes to increase efficiency and effectiveness.
Requirements
  • Master's Degree: A Master's degree in computer science, information systems, or a related field, and at least 5 years of experience in managing digital projects.
  • Technical Skills: Strong knowledge of Salesforce CRM and website development, familiarity with SAP Sales and distribution processes, proficiency in HTML, CSS, JavaScript, PHP, and other web technologies.
  • Leadership Skills: Excellent communication, collaboration, and leadership skills.
About u-blox

u-blox is a multicultural and international company with over 60 different nationalities. We offer a strong learning environment, regular career discussions, and a hybrid working model with flexible working hours. We strive to become a strong learning organization and promote a culture of inclusion among our employees.