Digital Experience Manager

1 month ago

Cambourne, Cambridgeshire, United Kingdom u-blox Full time
Job Description

As the IT Digital Customer Experience Manager, you will report to the Head of Digital Business Solutions and play a key role in the IT department. Your main responsibility will be to ensure that the digital interactions with u-blox customers are aligned with the business needs and objectives.

Your Key Responsibilities:
  • Lead the teams for Salesforce CRM and Website development, providing direction, support, and feedback (managing budget and project timelines).
  • Work with the Business Marketing product owners to define and prioritize the Salesforce CRM and Website development roadmap, ensuring it aligns with the business strategy and goals.
  • Take on the role of Solution Architect and ensure that the technical design and implementation match the business needs and objectives.
  • Follow best practices and standards to ensure the quality, performance, and security of the CRM and Website, and measure and analyze the CRM and website metrics to find ways to improve and optimize them.
  • From the IT function perspective, you will be the Solution Owner for the Quote to Cash process in the Company within the ERP transformation program.
  • Manage the integration stream between the CRM and the new SAP ERP system.
  • Be in charge of implementing and managing marketing automation tools and processes to increase the efficiency and effectiveness of the company's marketing efforts in covering all contact points with the Customer.
Your Skills and Experience:
  • Master's degree in computer science, Information Systems, or related field, and at least 5 years of experience in managing digital projects.
  • Strong knowledge of Salesforce CRM and website development.
  • Familiar with SAP Sales and distribution processes.
  • Proficient in HTML, CSS, JavaScript, PHP, and other web technologies.
  • Experience integrating CRM and ERP systems, using APIs, web services, and middleware.
  • Excellent communication, collaboration, and leadership skills.
What We Offer:
  • A multicultural and international company with over 60 different nationalities.
  • Project-based activities working with colleagues across the globe.
  • A start-up and innovation mindset while in the process of scaling-up processes and efficiencies.
  • Hybrid working model & flexible working hours.
  • A strong learning environment and regular career discussions.
  • Company Performance Bonus/Sales Bonus (or none) and RSU.
  • Private medical insurances.
  • 28 Days annual leave plus bank holidays.
  • Wellbeing benefits, such as: Income protection, dental, Private Pension, Cycle to work scheme, Free Parking and Life insurance.

We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas, and experiences are critical to our success. We strive to become a strong learning organization and are committed to providing our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, belief.

  • Digital Experience Manager

    1 week ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: Digital Experience ManagerAbout the Role:As the Digital Experience Manager at u-blox, you will play a key role in the IT department, reporting to the Head of Digital Business Solutions. Your main responsibility will be to ensure that the digital interactions with u-blox customers are aligned with the business needs and objectives.Key...

  • Digital Experience Manager

    1 month ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems, collaborating with IT managers, business stakeholders, and...

  • Digital Experience Manager

    1 month ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems, collaborating with IT managers, business stakeholders, and...

  • Digital Experience Manager

    1 month ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems, collaborating with IT managers, business stakeholders, and...

  • Digital Experience Manager

    1 month ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems, collaborating with IT managers, business stakeholders, and...

  • Digital Experience Manager

    2 weeks ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: Digital Experience ManagerJob Summary:As a Digital Experience Manager at u-blox, you will play a key role in ensuring that digital interactions with customers are aligned with business needs and objectives. You will lead teams for Salesforce CRM and website development, providing direction, support, and feedback while managing budgets and project...

  • Digital Experience Manager

    2 weeks ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job DescriptionAs the Digital Experience Manager at u-blox, you will play a key role in the IT department, reporting to the Head of Digital Business Solutions. Your main responsibility will be to ensure that the digital interactions with u-blox customers are aligned with the business needs and objectives. You will manage all the relevant systems and work...

  • Digital Experience Manager

    2 months ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job OpportunityAs a key member of the u-blox IT department, you will play a pivotal role in shaping the digital customer experience. Reporting to the Head of Digital Business Solutions, you will be responsible for ensuring that digital interactions with customers align with business objectives.Key Responsibilities:Lead the teams for Salesforce CRM and...

  • Digital Experience Manager

    2 months ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job OpportunityAs a key member of the u-blox IT department, you will play a pivotal role in shaping the digital customer experience. Reporting to the Head of Digital Business Solutions, you will be responsible for ensuring that digital interactions with customers align with business objectives.Key Responsibilities:Lead the teams for Salesforce CRM and...

  • Digital Experience Manager

    1 week ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience ManagerAbout the Role:As a key member of the IT department, you will play a vital role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems and collaborating with other IT managers, business stakeholders, and...

  • Digital Experience Manager

    2 weeks ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job SummaryAs the IT Digital Customer Experience Manager at u-blox, you will play a key role in ensuring that our digital interactions with customers are aligned with our business needs and objectives. You will lead the teams for Salesforce CRM and Website development, providing direction, support, and feedback to ensure successful project outcomes. Your...

  • Digital Customer Experience Manager

    2 months ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    About the RoleWe are seeking a highly skilled Digital Customer Experience Manager to join our IT department at u-blox. As a key member of our team, you will play a crucial role in ensuring that our digital interactions with customers are aligned with our business needs and objectives.Key ResponsibilitiesLead Digital Projects: Manage the teams responsible for...

  • Digital Customer Experience Manager

    2 months ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    About the RoleWe are seeking a highly skilled Digital Customer Experience Manager to join our IT department at u-blox. As a key member of our team, you will play a crucial role in ensuring that our digital interactions with customers are aligned with our business needs and objectives.Key ResponsibilitiesLead Digital Projects: Manage the teams responsible for...

  • Digital Customer Experience Manager

    3 weeks ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job DescriptionAs the Digital Customer Experience Manager at u-blox, you will play a key role in the IT department, reporting to the Head of Digital Business Solutions. Your main responsibility will be to ensure that the digital interactions with u-blox customers are aligned with the business needs and objectives.Your main tasks will include leading the...

  • Digital Customer Experience Manager

    3 weeks ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job DescriptionAs the Digital Customer Experience Manager at u-blox, you will play a key role in the IT department, reporting to the Head of Digital Business Solutions. Your main responsibility will be to ensure that the digital interactions with u-blox customers are aligned with the business needs and objectives.Your main tasks will include leading the...

  • Digital Customer Experience Manager

    1 month ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems and collaborating with other IT managers, business stakeholders,...

  • Digital Customer Experience Manager

    1 month ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems and collaborating with other IT managers, business stakeholders,...

  • Digital Customer Experience Manager

    3 weeks ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems, collaborating with IT managers, business stakeholders, and...

  • Digital Customer Experience Manager

    1 month ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems and collaborating with IT managers, business stakeholders, and...

  • Digital Customer Experience Manager

    1 month ago

    Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: IT Digital Customer Experience Manager About the Role: As a key member of the IT department, you will play a crucial role in ensuring that digital interactions with u-blox customers align with business needs and objectives. You will be responsible for managing all relevant systems and collaborating with IT managers, business stakeholders, and...