Customer Complaint Resolution Specialist

4 weeks ago


Gravesend, Kent, United Kingdom Legado Recruitment Full time

At Legado Recruitment, we are seeking a highly skilled Customer Complaint Resolution Specialist to join our team in Gravesend.

The ideal candidate will have excellent communication skills, attention to detail, and the ability to work on their own initiative to resolve customer complaints in a fair and timely manner.

Key Responsibilities

  • Initial contact with dissatisfied clients to understand their concerns and needs
  • Conducting thorough investigations into customer complaints, gathering information from multiple sources and making recommendations for fair and impartial decisions
  • Liaising with key stakeholders, including the Legal Ombudsman, to resolve complaints efficiently
  • Ensuring complaints are addressed promptly and proactively, and that root causes are identified and addressed to prevent future complaints
  • Writing clear and concise letters to customers, acknowledging their concerns and explaining the investigation and findings

Requirements

  • Good communication and problem-solving skills
  • Ability to work on own initiative and prioritize tasks to meet deadlines
  • Understanding of different legal departments and processes
  • Partner 4 Window experience is desirable but not essential

We offer a competitive salary and a dynamic working environment. If you have the skills and experience we are looking for, please submit your application.



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