Complaints Case Manager
4 days ago
**Job Description:** Complaints Case Manager
**Location:** Gravesend, UK
**Salary:** £25,000 - £28,000 per annum
Huntress Search Ltd is recruiting a Complaints Case Manager to work in our Gravesend office. The role involves managing customer complaints from initial contact to resolution, ensuring all deadlines and regulatory requirements are met.
Key Responsibilities:
- Handle customer complaints in a professional and timely manner, following company procedures and FCA guidelines
- Conduct regular analysis of complaint data to identify trends and areas for improvement
- Provide guidance and support to other teams on complaint handling best practices
**Required Skills and Qualifications:**
- Experience in complaint handling or a related field
- Strong communication, negotiation, and problem-solving skills
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