Complaints Case Manager

4 days ago


Gravesend, Kent, United Kingdom CV-Library Full time

**Job Description:** Complaints Case Manager

**Location:** Gravesend, UK

**Salary:** £25,000 - £28,000 per annum

Huntress Search Ltd is recruiting a Complaints Case Manager to work in our Gravesend office. The role involves managing customer complaints from initial contact to resolution, ensuring all deadlines and regulatory requirements are met.

Key Responsibilities:

  • Handle customer complaints in a professional and timely manner, following company procedures and FCA guidelines
  • Conduct regular analysis of complaint data to identify trends and areas for improvement
  • Provide guidance and support to other teams on complaint handling best practices

**Required Skills and Qualifications:**

  • Experience in complaint handling or a related field
  • Strong communication, negotiation, and problem-solving skills


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