Customer Resolution Specialist
4 days ago
**Job Title:** Customer Resolution Specialist
**Location:** Gravesend, UK
**Salary:** £24,500 - £27,500 per annum
We are seeking a skilled Customer Resolution Specialist to join our team at Huntress Search Ltd in Gravesend. The successful candidate will be responsible for managing complaints, written or verbal, in accordance with required deadlines and FCA regulations.
Key Responsibilities:
- Manage customer complaints effectively, ensuring timely resolution and compliance with FCA requirements
- Analyze data trends to identify root causes of complaints and implement corrective actions
- Collaborate with other departments to provide support, advice, and guidance on complaint handling
**Requirements:**
- Proven experience in complaint handling or a related field
- Excellent communication, negotiation, and decision-making skills
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