Customer Experience Specialist

2 weeks ago


Gravesend, Kent, United Kingdom Sainsbury's Full time

Be part of the Sainsbury's team that delivers exceptional customer experiences by picking and delivering online orders to customers' doorsteps. As a Customer Experience Specialist, you will play a vital role in making good food joyful for our customers.

This is a fast-paced, hands-on role that requires attention to detail and a commitment to excellence. You will be responsible for selecting high-quality products, ensuring accuracy, and providing an outstanding experience for our customers.

As a Customer Experience Specialist, you could be working on the shop floor or in our online warehouse, supporting with customer queries, processing orders, and collaborating with our online Drivers to load their vans efficiently.

To succeed in this role, you should have a keen eye for detail, be comfortable working with new technology, and be physically active, including lifting and moving shopping containers up to 15kg.

Sainsbury's is committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work. We aim to make everyone who joins us the best they can be.

The salary for this role is approximately £10.50 per hour, with the potential for overtime. In addition to your market-leading rate of pay, you will also enjoy a range of benefits, including:

  • Nightshift premium: £2.45 per hour for every hour worked between midnight - 5am
  • Discount card: 10% discount off your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday
  • Free food and hot drinks provided for colleagues in all stores
  • Generous holiday entitlement based on hours worked
  • Shopping discounts, including gym memberships, restaurants, holidays, and retail vouchers
  • Family leave: generous maternity and paternity leave
  • Pension: Sainsbury's will match between 4-7% of your pension contributions
  • Sainsbury's share schemes: allowing you to buy shares at discounted prices
  • Wellbeing support: free access to our Employee Assistance Programme


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