Customer Service Representative

1 week ago


Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

Job Title: Customer Service Advisor

Job Summary: We are seeking a skilled Customer Service Advisor to provide exceptional customer service to clients requiring installation services for their products.

Key Responsibilities:

  • Answer customer calls and emails to take details of new bookings
  • Handle call-outs and take details of the requirement
  • Arrange bookings by liaising with installers and making the booking between them and the client
  • Manage booking information by entering details into in-house systems and issuing correct paperwork
  • Process payments and liaise with Accounts for trade customers
  • Manage queries and day-to-day issues such as cancellations and re-bookings
  • Perform general administrative tasks, including keeping accurate digital and paper records of work completed

Requirements:

  • A friendly and helpful telephone manner, with confidence on the phone
  • A good work ethic, with the ability to remain productive and well-prioritised with minimal supervision
  • Excellent customer service skills, with a polite and constructive approach to colleagues and customers
  • Computer literacy and confidence in working in an office environment
  • The ability to multi-task and oversee several open bookings at once
  • A willingness and aptitude to learn about the product range
  • A responsible person with a keen eye for detail, quality, and a 'get it right first time' method

What We Offer:

  • A fantastic opportunity to join a growing and successful business with ongoing progression and training opportunities
  • The option to work from home 2 days per week and 3 days in the office
  • Benefits including 25 days holiday, healthcare, death in service benefits, and a 7.5% annual salary bonus

About Us: At KHR - Recruitment Specialists, we take care to ensure that you are represented as well as possible. We recommend checking your CV for layout, spelling, and grammar, as well as making sure it is up to date before submitting. If you need to highlight particular qualifications, skills, or relevant experience, please add a cover letter or a preface page.



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