Customer Service Representative

4 weeks ago


Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

Job Title: Customer Service Advisor

Job Summary: We are seeking a skilled Customer Service Advisor to provide exceptional customer service to clients requiring installation services for their products.

Key Responsibilities:

  • Answer customer calls and emails to take details of new bookings
  • Handle call-outs and take details of the requirement
  • Arrange bookings by liaising with installers and making the booking between them and the client
  • Manage booking information by entering details into in-house systems and issuing correct paperwork
  • Process payments and liaise with Accounts for trade customers
  • Manage queries and day-to-day issues such as cancellations and re-bookings
  • Perform general administrative tasks, including keeping accurate digital and paper records of work completed

Requirements:

  • A friendly and helpful telephone manner, with confidence on the phone
  • A good work ethic, with the ability to remain productive and well-prioritised with minimal supervision
  • Excellent customer service skills, with a polite and constructive approach to colleagues and customers
  • Computer literacy and confidence in working in an office environment
  • The ability to multi-task and oversee several open bookings at once
  • A willingness and aptitude to learn about the product range
  • A responsible person with a keen eye for detail, quality, and a 'get it right first time' method

What We Offer:

  • A fantastic opportunity to join a growing and successful business with ongoing progression and training opportunities
  • The option to work from home 2 days per week and 3 days in the office
  • Benefits including 25 days holiday, healthcare, death in service benefits, and a 7.5% annual salary bonus

About Us: At KHR - Recruitment Specialists, we take care to ensure that you are represented as well as possible. We recommend checking your CV for layout, spelling, and grammar, as well as making sure it is up to date before submitting. If you need to highlight particular qualifications, skills, or relevant experience, please add a cover letter or a preface page.



  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job Summary:KHR - Recruitment Specialists is seeking a skilled Customer Service Representative to join their team. As a key member of the team, you will be responsible for providing exceptional customer service to clients requiring installation services for their products.Key Responsibilities: Respond to customer inquiries and take details of new bookings...


  • Gravesend, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Gravesend.Key Responsibilities:Engage with customers to deliver excellent service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet...


  • Gravesend, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Gravesend, we're seeking enthusiastic individuals to fill the role of Customer Service Representative. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing support and service.Participate in all...


  • Gravesend, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely and professional manner.Providing accurate and up-to-date information about our products and services.Collaborating with internal teams to ensure...


  • Gravesend, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.Key ResponsibilitiesProvide...


  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job Title: Customer Service AdvisorJob Summary:KHR is working with a market-leading company based in the Gravesend area. Due to growth, they are seeking a Customer Service Advisor to join them permanently. The ideal candidate will be able to demonstrate a friendly and helpful telephone manner, and confidence on the phone. Good work ethic, with the ability to...


  • Gravesend, Kent, United Kingdom RJ Talent Connect Limited Full time

    About Our CompanyRJ Talent Connect Limited is a dynamic organization that thrives in a fast-paced environment.Salary DetailsWe offer a competitive salary, estimated to be around £28,000 - £35,000 per annum, depending on experience.About the RoleThis exciting opportunity is for Sales and Customer Service Representatives who are passionate about delivering...


  • Gravesend, Kent, United Kingdom RJ Talent Connect Limited Full time

    Ready to showcase your skills and start your career?Located just a few minutes stroll from a major train station, this opportunity is perfect for you.About:Our client is a leading sales and marketing specialist seeking enthusiastic agents to assemble an epic sales team, representing exciting brands. Through their current residents, they drive sales and...


  • Gravesend, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Gravesend, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information,...


  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Customer Service Advisor Job OpportunityKHR - Recruitment Specialists is working with a leading company based in the Gravesend area to find a skilled Customer Service Advisor to join their team.The ideal candidate will be responsible for providing exceptional customer service to clients requiring installation services for their products. This...


  • Gravesend, Kent, United Kingdom JOHNSONS THE CLEANERS Full time

    About UsAt Johnsons The Cleaners, we're dedicated to providing exceptional customer service and a unique shopping experience for our customers. We're looking for a talented individual to join our team as a Retail Assistant, where you'll have the opportunity to work with a well-established family-run business that values customer satisfaction above all...


  • Gravesend, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Tesco Gravesend Riverview Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to customer...


  • Gravesend, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Tesco Gravesend Riverview Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...


  • Gravesend, Kent, United Kingdom Asda Full time

    About the RoleAs a Customer Delivery Driver at Asda, you will be working in a fast-paced environment where no two days are the same. Your main responsibility will be to deliver our products to our customers' front doors, ensuring they receive the best home shopping experience possible.You will need to be organised and an excellent ambassador for the Asda...


  • Gravesend, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate Customer Service Representative to join our team at Tesco Gravesend Riverview Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesKnow your customers and serve them...


  • Gravesend, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate Customer Service Representative to join our team at Tesco Gravesend Perry St Express. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer...


  • Gravesend, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Tesco Gravesend Perry St Express. As a key member of our store team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and maintaining a safe and clean store environment.Key...


  • Gravesend, Kent, United Kingdom RJ Talent Connect Limited Full time

    Job DescriptionWe are seeking a highly motivated Sales and Customer Service Advisor to join our vibrant team at RJ Talent Connect Limited. As a Sales and Customer Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide outstanding customer service and support to...


  • Gravesend, Kent, United Kingdom RJ Talent Connect Limited Full time

    Job DescriptionUnlock Your Potential in our dynamic Sales and Customer Service Advisor role! As a key player in our Dartford-based client's team, you will have the opportunity to excel in a fast-paced environment, where every day brings new challenges and exciting opportunities.Why This Opportunity Stands Out:New to the Industry? No Problem Our client values...


  • Gravesend, Kent, United Kingdom Tesco Full time

    About the roleAs a Customer Service Representative at Tesco, you will be the face of our store, providing exceptional service to our customers and helping to create a welcoming and inclusive shopping environment. You will be responsible for serving customers with passion and pride, giving great natural service, and being knowledgeable about the products and...