Customer Service Representative

2 weeks ago

Gravesend, Kent, United Kingdom Insight Select Ltd Full time
Customer Service Advisor

We are seeking a highly skilled Customer Service Advisor to join our team at Insight Select Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities:
  • Customer Service: Provide timely and effective support to customers via phone, email, and other communication channels.
  • Order Fulfillment: Process customer orders accurately and efficiently, ensuring that all necessary information is captured and communicated to relevant teams.
  • Relationship Building: Build strong relationships with customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.
  • Problem Resolution: Investigate and resolve customer complaints in a professional and timely manner, ensuring that all issues are resolved to the customer's satisfaction.
Requirements:
  • Experience: 2-3 years of experience in a demanding customer service environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Language: Fluency in English is essential, with additional languages such as French, Spanish, or Portuguese being desirable.

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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