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Customer Service Representative
2 months ago
KHR - Recruitment Specialists is working with a market-leading company based in the Gravesend area to find a Customer Service Advisor to join their team permanently.
The Customer Service Advisor will be responsible for providing excellent and efficient customer service to clients requiring installation services for their products.
Key Responsibilities:- Answer phone calls and emails from customers and take details of new bookings.
- Handle call-outs and take details of the requirement.
- Arrange bookings by liaising with installers, finding the appropriate resource for a job, and making the booking between them and the client.
- Manage the information per booking by entering all information into the in-house systems and issuing the correct paperwork.
- Take payment for the work and liaise with Accounts to trade customers.
- Handle any queries about installation projects as they arise and manage day-to-day issues such as cancellations / re-bookings.
- Keep accurate digital and paper records of work completed and keep filing up to date.
- A friendly and helpful telephone manner, and confident on the phone.
- Good work ethic, with the ability to remain productive and well-prioritised with minimal supervision.
- Excellent customer service skills, showing a polite and constructive approach to colleagues and customers alike.
- Computer literacy and confidence in working in an office environment.
- A multi-tasker who can oversee several open bookings at once.
- Willingness and aptitude to learn (e.g. about the product range).
- A responsible person with a keen eye for detail, quality, and a 'get it right first time' method.
This is a fantastic opportunity to join a growing and already successful business that can offer ongoing progression and training opportunities.
Benefits include 25 days holiday, healthcare, death in service benefits, and a 7.5% annual salary bonus. There is also the option to work from home 2 days per week and 3 days in the office.
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