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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Advisor to join our team at Insight Select Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Key Responsibilities:- Customer Service: Be the first point of contact for all customer requests, handling orders, enquiries, and resolving any issues that may arise.
- Order Fulfillment: Process customer orders on our system, liaising with internal departments to ensure timely delivery.
- Relationship Building: Build strong relationships with customers, understanding their needs and providing regular updates to key accounts.
- Delivery Management: Oversee customer deliveries, keeping customers informed of timelines and ensuring that all challenges are resolved promptly.
- Problem-Solving: Investigate complaints and provide solutions to prevent future issues.
- Experience: 2-3 years of experience in a demanding customer service environment.
- IT Skills: Proficient in MS package, intermediate to advanced in Excel.
- Communication Skills: Excellent communication skills, with the ability to build strong relationships with customers.
- Language Skills: An additional language, particularly French, Spanish, or Portuguese, is desirable but not essential.
Salary: Up to £30,000
