Customer Service Manager Office Based
5 days ago
Job Title: Customer Service Manager
Job Type: Permanent
We're seeking a driven and experienced Customer Service Manager to lead multiple customer service teams and ensure a high level of satisfaction across our client's operations.
About the Role:
As the Customer Service Manager, you will take full responsibility for managing the customer service function, leading multiple teams and team leaders to success.
Key Responsibilities:
- Oversee and manage the customer service teams, driving performance and accountability.
- Establish KPIs, clear team goals, and daily objectives to ensure operational excellence.
- Provide ongoing training, coaching, and development to team members to support continuous improvement.
- Investigate customer complaints, identify root causes, and implement effective solutions to avoid recurrence.
About the Company:
Euro London is a company that values customer satisfaction and looks for experienced professionals to lead our customer service teams.
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