Customer Service Manager Office Based

5 days ago


Gravesend, Kent, United Kingdom Euro London Full time

Job Title: Customer Service Manager

Job Type: Permanent

We're seeking a driven and experienced Customer Service Manager to lead multiple customer service teams and ensure a high level of satisfaction across our client's operations.

About the Role:

As the Customer Service Manager, you will take full responsibility for managing the customer service function, leading multiple teams and team leaders to success.

Key Responsibilities:

  • Oversee and manage the customer service teams, driving performance and accountability.
  • Establish KPIs, clear team goals, and daily objectives to ensure operational excellence.
  • Provide ongoing training, coaching, and development to team members to support continuous improvement.
  • Investigate customer complaints, identify root causes, and implement effective solutions to avoid recurrence.

About the Company:

Euro London is a company that values customer satisfaction and looks for experienced professionals to lead our customer service teams.



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